The Stevie Awards for Sales & Customer Service are part of an international competition designed to recognize excellence in disciplines that are crucial for business success. Organizations of all sizes from all over the world altogether entered over 1,100 entries for this year’s competition. Recently, winners of the 7th Annual Stevie Awards were unveiled at a gala ceremony held in Las Vegas, NV.
Among the lucky champions was the Cisco Support Community (CSC), which was awarded within the “Innovation in Customer Service – Computer Services & Software” category for its innovative web platforms and customer service offerings. Known for its creativity and high business impact, the community strives to leverage its software-enabled community capabilities, social media, mobile technology and open APIs to redefine the future of services. Their efforts have not only resulted in over $200 million a year in cost savings for Cisco through case deflection but also accelerated design and architecture with key partners.
Congratulations to the team and all 2013 Stevie Award winners for their commendable achievements!
Tags: awards, cisco support community, CSC, customer service, innovation, social media, stevie award
Have you seen a good movie lately? I have seen a couple – and I truly enjoyed the whole experience.
As a boy growing up in London, my parents taught me to appreciate the joys of cinematic storytelling. We would make the trip to the Odeon Cinema at Leicester Square in Soho, mostly for the viewing pleasure that we gained from their huge wide-screen 70mm film presentations.
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Tags: cinema, D-Box, entertainment, Galaxy Theatres, innovation, movies, technology, video
It was only a year ago that we were all eagerly anticipating London 2012 in our role as network infrastructure supporter. It was exciting, at times daunting and – looking back – tremendous to be at the heart of bringing the Games to the world.
To quote Lord Coe at the closing ceremony, “we did it right.” In many ways, the end of the Games was actually the start for us. That’s why on the back of our success, I’m looking forward to 2013 with huge optimism. It’s time to make our Games legacy a reality.
Back in 2011, we pledged to support the development of Tech City in London and the Government’s wider UK growth and innovation agenda. So how are plans shaping up And how are we helping students to learn? How are we discovering and supporting entrepreneurs? How are we helping them to mature and grow their technology start-ups?
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Tags: BIG, BIG Awards, British Innovation Gateway, innovation
Once again, Cisco is honored to be on Fortune Magazine’s “World’s Most Admired Companies” List. Fortune tells us that the Most Admired list is the “definitive report card on corporate reputations.” We are also included in the Top 10 “Most Admired Tech Companies” list.
Cisco Chairman and CEO John Chambers stated, “We are honored to be recognized by our peers as one of the most admired companies in the world. We know we would not be on this prestigious list without our customers, our innovative employees, our partners and our investors. So, on behalf on all of them, we thank Fortune for this honor and will strive to live up this honor each and every day.”
Congratulations to all Cisco employees who develop the best technology in the world and help solve our customers’ most pressing business needs. Congratulations also to our fellow Silicon Valley companies on this list: Apple, Google, Intel, E-Bay and Facebook. The full list is here.
And, as our CEO reminds us, those companies that are on top today can be gone or on the bottom if they miss a market transition. To further prove this point, Fortune also includes a list of companies that were on their FIRST list of companies ranked by reputation from 1983. Seven companies that were on that list, including Kodak, Wang and Rockwell are no longer around. So, if you are a Cisco employee reading this, my advice for you is this: pat yourself on the back, then GET BACK TO WORK*!! : )
The methodology and survey for this list, developed at Hay Group, is as follows:
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Tags: collaboration, Fortune, innovation, Most Admired, reputation
By Henky Agusleo, Vertical Manager, and Neeraj Arora, Director, IBSG Service Provider – Singapore
A rapidly expanding, tech-savvy middle class is driving an explosion of connected mobile devices, with close to a billion smartphones and tablets in the world today. These users are looking for new cloud-based “Connected Life” experiences from their mobile devices, creating tremendous opportunities for service providers (SPs). The key is in mobile cloud. The Cisco® Internet Business Solutions Group (IBSG) projects a direct worldwide mobile-cloud service opportunity of more than $60 billion by 2016, with an additional cloud pull-through market of $335 billion.
But so far, service providers have not taken the lead in offering cloud-based Connected Life services. That claim belongs to over-the-top (OTT) application developers, content providers, and device manufacturers, such as Google and Apple, who have moved quickly to take the high ground in this market.
OTTs Have First-Mover Advantage
This first-mover advantage has Read More »
Tags: app stores, Big Data, Cisco, cloud ecosystem, Connected Life, Content delivery networks, data center, First-mover, IBSG, innovation, market capitalization, mobile cloud, mobile cloud opportunity, over-the-top (OTT), pricing, Service Provider, Smartphones, Tablets, thin-client devices, virtualization, wi-fi