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Participation, Collaboration, Community

Key to the development of effective public sector strategies for resilience, innovation, and productivity is the ability to navigate at unprecedented scale and speed, complex and distributed communities (networks) of information, people, and things. By tapping the power of these networks, communities can effectively share ideas, expertise, and knowledge, encouraging richer levels of participation.

Smart City development and services through partnerships, collaboration, and community was a major theme at the London Policy Conference (#lonconf) on December 12-13, 2011. Jointly hosted by IPPR, a leading UK think tank, and London’s new think tank, The Centre for London (incubated by Demos), the conference was a platform and network for all those with an interest in London’s future. Sponsored by Cisco alongside other private and public organizations, senior leaders from the public, NGO, and private sectors convened to discuss the major policy challenges facing London and how its future might be best shaped.

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Fiber Optic Cable Installation in Sewers

By Steven Shepard, Contributing Columnist

Telecommunications infrastructure is so pervasive that we sometimes don’t even see it — one of those blind spots that fade from consciousness due to overexposure. Cables run from pole-to-pole; cell towers spring up; utility boxes on sidewalks, sometimes painted to match the wooden fence behind them — hidden within plain sight.

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How Cisco IT Organizes Its Voice Operations

How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.

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A Plea for Investment, Not Spending

By Howard Baldwin, Contributing Columnist

As economic confusion roils the world, it’s disconcerting that no one seems to know which path to take to solve the problem.

Governments in economic turmoil, such as those in Greece and Italy, consider austerity. Other governments, such as the United States, consider even more spending.

I would argue for a different mindset, one that favors the concept of investing instead of spending. Certainly government must address present concerns, but it’s even more important that it lays the foundation to help its citizens prepare for and thrive in the future. (Would World War II have lasted as long, if the United States had been less isolationist during the preceding years?)

Rather than budgeting money for jobs, I’d prefer to see government budget money for infrastructure that will establish a foundation for the ongoing creation of new jobs.

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Made in the USA, again

October 25, 2011 at 2:50 pm PST

Finally, some good news. Amidst the standard fare of predictions of the inevitable decline and fall of US manufacturing, an interesting and encouraging 2011 report has been authored by the Boston Consulting Group (BCG) called “Made in America, Again.”

According to the report, “Manufacturing is expected to return to America as China’s rising labor costs erase most savings from offshoring.” As US states become cheaper locations to manufacture goods compared to other developed countries, the report suggests that by 2015 manufacturing in some parts of the US will be just as economical as manufacturing in China.

The key reasons listed are: Read More »

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