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Innovation in the 21st Century City

As a global director of the Cisco Internet Business Solutions Group’s Urban Innovation team, I’ve seen how broadband connectivity can radically transform urban life, while forcing us to rethink our entire approach to designing and managing cities. I recently had the opportunity to share some of my ideas on the subject at the 2011 World Council of UCLG (United Cities and Local Governments) in Florence, Italy.

The Council represents nearly half the world’s population, from 36 countries and more than 1,000 cities—everywhere from Istanbul and Dakar to Helsinki and New York. In Florence, more than 400 mayors, along with municipal ministers, directors, innovators and other experts, met to discuss the daunting challenges facing today’s cities, while offering solutions in a creative and interactive forum. Topics ranged from transportation, utilities, and infrastructure to tourism and environmental sustainability.

Mayor Matteo Renzi of Florence, the host of the event, has worked with Cisco on innovation initiatives in his city. In addition to helping him plan the conference, I was granted the opportunity to moderate some sessions on urban innovation. Read More »

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How Are Large Enterprises Utilizing Collaboration in the Cloud?

Today, we ‘re featuring a guest post from Brian Blatnik, a senior manager within Cisco’s Collaboration Technology Group:

In the month since our CloudVerse announcement the notion of a world of many clouds – public, private, and hybrid – has resonated with our customers, partners, and industry analysts. I’d like to share some perspective on how those types of clouds address different customers in the collaboration cloud services market. Since last month’s announcement highlighted our private cloud model in that market, Hosted Collaboration Solution for Large Enterprises, I’ll focus on that model. As a reminder, the Cisco Hosted Collaboration Solution gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.

I’m often asked, “Haven’t enterprise voice and other UC services always been delivered from what we now call a private cloud?” It’s true that IP PBXs and other UC servers, like their PBX predecessors, provide services to users from a remote room or facility via a network. But there are two ways in which today’s cloud service delivery differs. First, there is the efficiency of pooling computing, network, and storage resources across multiple locations and services. Second, the services can be delivered in an on-demand fashion with elastic scaling.

The financial and strategic benefits deriving from these two factors are leading many businesses to consider consuming collaboration services in a utility model from Cisco’s partners in the Hosted Collaboration Solution (HCS). But the same drivers can result in substantial benefits to businesses that aren’t looking for services from a third party’s public cloud. Read More »

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Participation, Collaboration, Community

Key to the development of effective public sector strategies for resilience, innovation, and productivity is the ability to navigate at unprecedented scale and speed, complex and distributed communities (networks) of information, people, and things. By tapping the power of these networks, communities can effectively share ideas, expertise, and knowledge, encouraging richer levels of participation.

Smart City development and services through partnerships, collaboration, and community was a major theme at the London Policy Conference (#lonconf) on December 12-13, 2011. Jointly hosted by IPPR, a leading UK think tank, and London’s new think tank, The Centre for London (incubated by Demos), the conference was a platform and network for all those with an interest in London’s future. Sponsored by Cisco alongside other private and public organizations, senior leaders from the public, NGO, and private sectors convened to discuss the major policy challenges facing London and how its future might be best shaped.

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Fiber Optic Cable Installation in Sewers

By Steven Shepard, Contributing Columnist

Telecommunications infrastructure is so pervasive that we sometimes don’t even see it — one of those blind spots that fade from consciousness due to overexposure. Cables run from pole-to-pole; cell towers spring up; utility boxes on sidewalks, sometimes painted to match the wooden fence behind them — hidden within plain sight.

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How Cisco IT Organizes Its Voice Operations

How many people does it take to manage the service infrastructure supporting over 150,000 hardware phones, 50,000 soft phones, and 10,000 room and desktop video devices. That’s the size of our UC infrastructure at Cisco, and today we manage all our voice, voicemail, and video services with an integrated voice and video Tier 3 operations team of 25 people, and another 5 people supporting contact center applications and services. We do this by continually finding new efficiencies – learning new ways to support existing services so we can spend more time learning how to support the new technologies.

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