Recently Cisco commissioned a study with The Economist Intelligence Unit to survey 862 business leaders on their sentiments about the value of in-person meetings and the impact on more than 30 business processes including initial meetings, project kick-offs and contract renewals. Business leaders were virtually unanimous in agreeing that in-person communication is more effective, powerful and conducive to success; with 75 percent stating it is absolutely critical to the health of their organization. (For those of you who prefer infographics, here is one with the results).
However, our desire for closer, more synchronous communication is being challenged by globalization, distance, and increased pressure to reduce costs or “do more with less.” Telepresence is the most effective way to bridge the in-person gap, and as OJ Winge mentioned in a recent speech, it is helping to drive innovation and positive social change in all industries and businesses of all sizes.
But an interesting debate remains, while the majority of business leaders agree in-person is the most impactful communication, 60 percent of communications are not real-time. So what gives? Read More »
Have you ever sent an e-mail that’s been misinterpreted and it took a long time to sort out the miscues? I have. And I suspect that many of you reading this blog have too.
So, it wasn’t surprising to see that a recent study by the Economist Intelligent Unit found that 88% of business leaders feel that a significant misunderstanding will slow them down. And 75% believe that in-person collaboration is critical to their business success. Perhaps that’s because 54%consider gauging engagementand focus to be the most important part of communications. And you do that through a combination of visual and audio cues, such as facial expressions, gestures and body language, tone of voice.
In my own interactions I do believe this is critical, but in today’s world you can’t always be there in person. Read More »
Yesterday I delivered a keynote presentation at Enterprise Connect in Orlando, where touched upon the importance of in-person communications. I’ve recorded a video where I reflect further on how in-person communications are key to business leaders who are dealing a whole new set of business imperatives for success — solving complex problems quickly, effectively scaling partner interactions, growing customer relationships, enabling agile innovations. A powerful way of driving innovation and transforming key business processes is by engaging the experience, perspectives and knowledge of colleagues and individuals across your business community via in-person communication and collaboration.