From time to time we like to spotlight our partners and the services they provide. We met some great partners last month at Partner Summit 2012 and asked them to tell us a little bit about their company and the services they offer to partners and customers.

Watch this video to hear from Firefly, PT Multipolar, Providea, IBM, and Leverage Information Systems.

What else did we find out about our partners? Read More »

Tags: Cisco, ciscops12, data center, Energy, Firefly, healthcare, IBM, learning, Leverage Information Systems, partner, Providea, PT Multipolar, UCS

This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

Tags: Android, Cisco Cius, Cius, cloud, Cloud Computing, collaboration, contact center, desktop virtualization, desktop virtualization infrastructure, hosted contact center, IBM, IBM Connections, iPad, iphone, jabber, lync, mac, Microsoft Lync, PC, Post-PC Era, quad, RIM, smartphone, Smartphones, social, Social Business, tablet, unified communications, video