Cisco Blogs

Cisco Blog > Internet of Everything

Making the Right Connections Opens New Doors to Digital Business Success

Making the Right Connections Opens New Doors to Digital Business Success

The digital transformation of business isn’t just about the connection of things, though those connections are certainly important.  Industrial or IT automation can take many forms, whether it’s connections between people, the connections between people and things or, perhaps most importantly, the processes that that enable connections of all kinds to happen quickly and intelligently. Without order, digital business transformation runs the risk of becoming digital chaos.   What’s most essential in every case is creating the desired business outcome.

Hyper-Distribution: Billions of Connections Shouldn’t Mean Billions of Headaches

But connecting all these things isn’t easy.  50 billion things are projected to be connected to the Internet by 2020. Along with this hyper-distribution of things also comes the hyper-distribution of data.  No longer is data only found in large centralized warehouses – it is being dynamically captured and acted upon at the edge of the network to respond to events in real time.

Organizations are struggling with the management of business processes in this expanding, hyperconnected world. Value chains are increasingly global, yet the decisions that need to be made are becoming increasingly local — and they need to be made in real-time.  Hyper-distribution is fragmenting traditional business processes. Dealing with this growing complexity was identified as the number one IoT management challenge in a 2014 business study.

Not surprisingly, companies are being forced to re-imagine their processes and many are turning to software to turn what is being imagined into business reality.  And they are calling upon new forms of automation and analytics to do it. Real business transformation will only occur when things connect with both people and process to turn information into actionable intelligence.  Automation facilitates the new connections.  Analysis gives the connections new meaning. Da Vinci instructs us, “Simplicity is the ultimate sophistication.”  Finding ways to make the increasingly complex world of hyperconnectivity both simple to understand and simple to implement is the ultimate challenge for the networking industry.

What do I mean by hyper-distributed business process? Let’s take a look Read More »

Tags: , , , , , , , , ,

The Customer Experience: The New Gold Rush (Part 2)

In Part 1, I explained that both sides of the customer experience equation—what I am led to expect, and what I perceive I received—are both heavily influenced by today’s hyperconnected world. Let me recap briefly before I explain how we can approach customer experience in this new world.

Today, I can easily compare products across the globe—and get any number of reviews on your products versus any others. Perhaps even more influential are the social media networks, where those I listen to most—my friends—can quickly influence me and make or break your product. Read More »

Tags: , , , , , , , , , , , , ,

The Customer Experience: The New Gold Rush (Part 1)

There was a time when making good products was sufficient to succeed in the business world, but that is no longer the case. While making good products (or services)—things that people want and value, of a quality they expect and at a price point they are willing to pay—remains essential to the value proposition, it’s just table stakes today. What customers want are “experiences.”

So what is an “experience,” and why are customers’ expectations of that experience different from those of the past? Read More »

Tags: , , , , , , , , ,