When a person is considered tech-savvy and “always-connected” in their day-to-day life, these expectations don’t change when they stay in a hotel. In fact, this new “connected hotel guest” actually expects the same mobile experience at hotels that they receive at home or work. Hoteliers across the world are constantly trying to find ways to meet the increasing needs of the mobile-connected guest. Previously, hotel Wi-Fi was used primarily for guests and staff connectivity, but now, it’s becoming much more than that because of these guests’ needs. Read More »
Remember the time when we were trying to figure out exactly what the Internet was? Web pages and dot coms didn’t make complete sense. Wow, how times have changed. Today, our world revolves around the Internet. Most of us connect every day. And now, we are doing more than just connecting.
Our team recently joined other industry experts at HITEC 2013, the world’s largest hospitality technology show. Hot topics discussed at the show included the next generation guest, including BYOC (bring your own content), social media, Wi-Fi services, data security, mobility and more. But one topic stood out among the others – the next big innovation cycle for hoteliers.
So what is the next big innovation cycle for hoteliers?
The one thing about innovation in hotels that stands out to me right now is that it’s almost a constant two-way dialogue between the hotel and guest. When we leverage the network beyond just connecting to the Internet, the possibilities are nearly endless. This two-way dialogue creates an opportunity to better serve customer needs. And if we pay attention to guests’ dialogue and understand their daily physical and digital habits and desires, there is no more assuming what those needs are. By constantly gathering data to determine future needs, we can create a system that not only is a solution, but can help determine solutions for the future. Read More »
Hotels and guests have had a love-hate relationship with Wi-Fi. Wi-Fi has become an expected service, not just a luxury, leaving hotels struggling to find the right setup that is both cost-effective and meets visitor needs. In the last few years, there has been an explosion of mobile devices being used in the market, resulting in guests arriving with laptops, tablets and smartphones all ready to connect to speedy and reliable Wi-Fi. And when Wi-Fi isn’t operating smoothly, the complaints come through loud and clear.
In this constantly connected world, how can hotels provide the service and reliability that their guests are depending on, while keeping costs down?
Cisco Wall Access Point (AP) – Better Service and Cost Savings
Cisco’s new Aironet 702W Series Access Point is a wall AP, which solves several problems at once. In the past, bulky hardware switches and access points have been installed in the hallways, which isn’t ideal for in-room Wi-Fi access, nor is it visually appealing. The Wall AP combines hardware switches and access points into a single unit, about the size of a dollar bill, making it much more aesthetically pleasing and less obvious to guests. Cisco Aironet 702W Series is a compact access point, designed for ease of mounting to numerous global wall-box standards. In addition, the Wall AP features a dual radio, running two frequencies at once and allowing for both older and newer devices to connect easily and with less interference. Read More »
Some exciting things are beginning to transpire in today’s hotel industry. As technology finds its way into nearly every aspect of our lives, it’s important to take a look at the impact mobile device usage has had and continues to have on hoteliers and guests alike. Guests today are more technologically in-tune than ever before, often traveling with multiple devices that they plan to use leisurely, for business or both. These devices are also increasingly moving more data as their radios become more sophisticated, and they have increased battery life and are connecting to even more cloud services. Guests also have increasing expectations that they will always be connected wherever they are.
More smart devices translate to more data crossing the network, and this mass amount of data can be used to gather invaluable guest information for hoteliers, including behavioral insights and on-site property analytics. When collected, measured and used correctly, this data can create a unique and personalized mobile experience for the guest while also creating revenue-growth opportunities for hoteliers.
Tags: access point, application, hospitality, Hospitality WiFi, hotel, hotelier, hotels, implement, location, location-based, network, networking, resort, services, technology, triangular, venue, wi-fi, wifi, wireless