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Connected Guests: Connected Mobile Experiences for Hospitality

Imagine this travel experience: You enter your hotel, and your mobile app buzzes to welcome you back and offers you free Wi-Fi within the lobby area. The app informs you you’re now in line for check-in with a 3 minute wait – your latte is being made in the waiting lounge, and the receptionist will come directly to you. After you check-in, the app launches a map of the property, highlighting all of the hotel’s amenities. As you walk to your room, personalized dining and spa promotions appear – they can be used anytime during your stay.

Cisco Connected Mobile Experiences solution can enable hospitality organizations to use Wi-Fi location services to engage and retain always-connected mobile guests by providing them with highly personalized content and experiences.

Hospitality venues can also use the Wi-Fi network to augment the guest and conference experience to build loyalty and boost sales with location-based information integrated into mobile applications.

Watch our 35 minute webcast (Available On Demand) to learn about the Wi-Fi technology behind the solution and strategies for how to create connected mobile experiences to engage your guests. Read More »

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Cisco enables Wi-Fi at Hotel Technology Forum at renowned Bellagio

We are heading to The Strip once again next week as sponsors of the Hotel Technology Forum (HTF). This time, we are staying in some very comfortable territory and get to experience our own solutions in action. The Bellagio will be hosting HTF from April 17-19 and expects to have many hospitality leaders pass through its lobby.

In late 2012, the Bellagio along with three other MGM Resorts’ properties completed a Cisco Systems Network Wi-Fi installation.  An instant upgrade, hotel guests and conference attendees no longer have to pay a fee or enter a password to access the wireless local area network (LAN) via their smart phones, laptops and tablets.  HTF show-goers will experience a network that is 30 percent faster than similar large-scale wireless networks as well as all 330 access points The Bellagio has to offer.

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HTNG Recap: Cisco Hospitality highlights industry leadership

We had a great time last week at the Hotel Technology Next Generation’s (HTNG) North American Conference in Atlanta. Many of the industry’s top leaders were in attendance, and it was exciting to see wireless and mobility as a recurring theme throughout the show. There were various Wireless-focused presentations, including one from Wi-Fi Alliance focused on Miracast and Passpoint. Our team also noticed that personal area network (PAN) capabilities are becoming of more interest to hoteliers as guests need a way to connect their devices together to share content.

HTNG

Our very own Bob Friday, CTO, Wireless Networking Group, and John Bollen, MGM resorts VP of IT Strategy led the Wi-Fi conversations and delivered the conference’s keynote where they focused on key trends in the industry and our innovative  implementation at MGM.

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Location-Based Services That Work for Everyone

Some exciting things are beginning to transpire in today’s hotel industry. As technology finds its way into nearly every aspect of our lives, it’s important to take a look at the impact mobile device usage has had and continues to have on hoteliers and guests alike. Guests today are more technologically in-tune than ever before, often traveling with multiple devices that they plan to use leisurely, for business or both.  These devices are also increasingly moving more data as their radios become more sophisticated, and they have increased battery life and are connecting to even more cloud services.  Guests also have increasing expectations that they will always be connected wherever they are.

More smart devices translate to more data crossing the network, and this mass amount of data can be used to gather invaluable guest information for hoteliers, including behavioral insights and on-site property analytics. When collected, measured and used correctly, this data can create a unique and personalized mobile experience for the guest while also creating revenue-growth opportunities for hoteliers.

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Connections on the Strip – How MGM Upped the Wireless Ante

MGM Resorts in Las Vegas is all about hospitality.

Being one of many major resorts on the renowned Las Vegas Strip, MGM was anxious to connect with guests – and have guests connect to them. They needed to offer something that the competition didn’t. So MGM partnered with Cisco to implement an IT infrastructure that would give guests what they were asking for while also enhancing business-focused technology capabilities. Read More »

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