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The True ROI of Collaboration

As INSEAD and UC Berkeley Professor Morten Hansen says, “The goal of collaboration is not collaboration itself, but great results.”[1]  Working with many of our customers, we’ve developed a framework for assessing the true ROI of collaboration, and it falls into three distinct categories:

  • Operational ROI allows you to assess how collaboration eliminates or avoid costs associated with running your business. You might cut travel, reduce infrastructure needs, lower bandwidth or energy costs, save on office space and so on. Collaboration tools can replace or reduce the need for many of these types of costs.
  • Productivity ROI refers to savings generated from more efficient processes, accelerated decision-making and reduced cycle times. Collaboration can lead to significant productivity gains in any number of ways, such as optimizing within lines of business or matching your organization’s expertise to opportunities early on.
  • Strategic ROI can be the hardest to measure, but perhaps the most transformative. This kind of ROI occurs when collaboration enables your business to take a giant leap forward in areas like enhancing customer satisfaction and loyalty, accelerating innovation, introducing new business models or entering new markets. These types of changes can also reshape an industry in fundamental ways.

These three types of ROI sometime manifest themselves differently across Read More »

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Bringing the Power of Cisco TelePresence to Healthcare with VX Clinical Assistant

At Cisco, we believe telemedicine can improve the quality of healthcare. To demonstrate some of the possibilities of telehealth, Senior Product Manager for Healthcare TelePresence Luke Leininger highlighted at InfoComm our next generation mobile telemedicine cart. The new device delivers high definition video technologies in a portable, user-friendly package.

Watch the video below to learn more about the cart’s simple user interface, which makes for easy connections between patients and their otherwise inaccessible healthcare providers. Read More »

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Transforming Clinical Workflows with Workspace Virtualization

In my previous blog, I talked about how virtualization is picking up momentum in the healthcare industry and how this is resulting in simplified clinical workflows and providing nurses and physicians with fast access to the applications and information they need to support positive patient outcomes.  In this blog, I would like to touch on one of the key areas where virtualization has made a significant impact – desktop virtualization.  

Hospitals frequently use shared dictation terminals to host their clinical dictation applications. As doctors complete multiple patient rounds, they make their way to one of these dedicated workstations, plug their personal microphone into the workstation, and dictate their notes from their previous rounds.  The delay between completing rounds and dictating patient data is inefficient, but more importantly, it creates the potential for errors.  Access through shared and dedicated workstations also tethers the clinician to specific terminals that can only be used when the doctor is in the clinic. For example, there is no easy way to access clinical reference imaging applications when the doctor is away from the clinic and wants to quickly review images for a specific patient. Instead, the doctor must either call a peer at the hospital to review the images, or incur travel time to go to the hospital. 

Finally, although the shared workstations distributed across the clinics and hospitals are centrally managed, the software operating on each workstation can quickly drift away from its original configuration as users install specific applications not hosted by the data center or use the workstation in other ways that compromise the original “golden image.”  As a result, every workstation and application that a caregiver uses can behave differently. A hospital’s IT group can potentially spend most of its time chasing repetitive workstation issues and errors, as well as managing different instances of almost applications. IT administrators constantly face the challenge of unwanted installations, as well as the incompatibility between images from one shared workstation to the next. Upgrading desktops and applications can be a difficult task, requiring many hours of effort on each workstation. 

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Connecting Homes and People to Improve Lives

By Jason Kohn, Contributing Columnist

You hear the term “M2M” a lot these days in the tech industry, and it means different things for different people. Broadly, machine-to-machine communications is about connecting devices — virtually any kind of devices — to network applications.

But for me, one of the most interesting aspects of M2M is the ability to improve the lives of people with disabilities or impairments by bringing them network-based tools that were previously inconceivable.

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Virtualization In Healthcare: To Be Or Not To Be?

Virtualization continues to be a hot topic in the healthcare industry with many industry pundits calling this technology a potential game-changer.  There seems to be a lot of excitement around how this technology can help the healthcare industry in terms of cost optimization and efficiencies. Some of the key virtualization drivers include the move towards electronic medical records (EMR) deployment, support for increasing number of mobile devices, and providing secure access to patient-sensitive data to authorized individuals (HIPAA compliance).  

I do believe that healthcare organizations have much to gain by embracing virtualization in their networks, data centers, and end-user workspaces, but they must have complete confidence that benefits can be achieved without compromising core requirements for clinicians, administrators, and IT.  In order to build this confidence, one must clearly articulate the “incremental” return on investment for adopting virtualization technology.  I have seen and heard several bold claims as to how virtualization is going to transform the healthcare industry but yet those very claims are light on how it’s truly going to help healthcare organizations be “incrementally” better.  I keep emphasizing “incremental” because that is the true value-add customers are looking for in order to justify their investments.  In today’s macro environment, everyone is being tasked to do more with less. 

In most healthcare environments, clinical and administrative applications are client-server based.  Often a nurse or a doctor who has to enter data into an application ―for instance, an EMR application― does so from a shared workstation. This task starts with the user identifying himself/herself through a secure login process that can take anywhere from 1 to 2 minutes. After entering the data, the user often immediately logs out, leaving the station available for the next user.  In an average healthcare setting, clinicians will repetitively access such workstations for data entry, sometimes as often as 50 to 70 times per shift.  The cumulative productivity loss can add up to about an hour (60 times, with a 1-minute login procedure each time). The nurse or the doctor could use this time more productively by meeting with patients or other clinicians and increasing the number of patients they can see.  This is just one example where virtualization could provide the “incremental” value-add by significantly cutting the productivity loss, which has a direct positive impact on patient experience. 

Healthcare industry is at an interesting cross-road due to the confluence of virtualization and cloud computing.  Several healthcare organizations are viewing virtualization as a stepping stone in their cloud journey. Increasing number of healthcare applications are being used in a virtualized environment – either at server level or desktop/mobile level.  This is resulting in simplified clinical workflows and providing nurses and physicians with fast access to the applications and information they need, wherever they are, to support positive patient outcomes.  Over the subsequent blogs, I will articulate how Cisco virtualization platform is providing the “incremental” value-add that gives the healthcare organizations the complete confidence they need to embrace this capability.  Until then, stay tuned.

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