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Patient Experience – Top of the Mind for Healthcare Organizations

October 29, 2012 at 1:32 pm PST

Back in September, I had the opportunity to attend HIMSS APJC in Singapore and was really excited to learn more about the key trends in that part of the world, which houses some of the largest economies, populations, and economic growth.  After talking with several customers and listening to several panel discussions, one common theme kept recurring – patient experience.  It was my belief that patient experience was more of a USA hot-button as healthcare organizations in the USA are being forced by patient “consumerism”, whereby patients want their money’s worth and have a certain level of expectation.  I was surprised to learn that patient experience is more of a global trend and that got me thinking as to what exactly is patient experience and how healthcare organizations are addressing it.

After talking with customers on a world-wide basis, I have learned that customers really do not have a standard definition for “patient experience”.  In fact each one of them has a different interpretation and there are widely divergent views in the healthcare industry.  The 2009 HealthLeaders Media Patient Experience Leadership Survey — covering more than 200 healthcare CEOs, CFOs, COOs, CNOs, directors, senior vice presidents, and other C-suite high-ranking healthcare officials — found that 33.5% of respondents said the patient experience is their “top priority,” and 54.5% said it’s “among their top five priorities.” And most responders thought it would be a priority in the future as well: 45% said it would be their top priority five years from now, and 50.5% said it would be in their top five priorities. Read More »

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Nominate a Nurse Today: Innovation in Technology Award

NurseIs there a nurse in your organization who has taken the lead in implementing technology in order to deliver better patient care?  If so, the American Organization of Nurse Executives (AONE) wants to hear from you.

AONE, the national organization of nurses who design, facilitate and manage care, is now accepting nominations for the 2013 AONE Innovation in Technology Award.  This award, sponsored by Cisco, honors an outstanding nurse leader who demonstrates innovation, creativity and entrepreneurship in the implementation and adoption of information or systems technology in their organization.

Nominations must be received by 5:00 pm CST November 9, 2012. Award recipients will be notified by December 7, 2012, and will then be honored at the 2013 AONE Annual Meeting and Exposition, March 20-23 in Denver.

At the 2012 AONE Annual Meeting and Exposition, Rhonda Struck, BSN, RN, MS, vice president of quality and patient safety at Wheaton Franciscan Healthcare in Glendale, Wisconsin, was awarded the 2012 AONE Innovation in Technology Award for her work in improving inpatient records while working at University of Wisconsin Hospitals and Clinics.

Learn more and download the application.

The 2013 AONE Innovation in Technology Award is sponsored by Cisco.

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IT “Patients”

When you think of cloud technology and data center virtualization, you likely think of big corporations managing their data centers and IT infrastructure to drive business forward. But that’s not the only sector benefiting from the cloud. The healthcare industry is confirming that virtualization is an important factor in the well-being of people -- technology being used to help save lives, not just increase revenue.

Updating an IT infrastructure with cloud enablement is impacting the medical world in imperative ways. Through the cloud, clinicians are able to access medical records and information from a multitude of devices, and from anywhere. Never being out-of-range in an emergency situation is a huge step for healthcare. It means less physical hardware, easier access, shared information, and better service for the patient.

Consider St. George’s Healthcare NHS Trust, a leading healthcare provider. After experiencing difficulties in accessing information and maxing out resources, St. George’s made the move to Unified Communications. Doctors and nurses are now able to retrieve information from the device of their choice, enabling quicker response to patients’ needs, all while meeting new government regulations and controlling their budget.

Other examples include Sparrow Health, who strived to be a national leader in quality and patient experience. With virtualization and cloud-based applications, Sparrow achieved a medical-grade network that solved the problems of their former, unreliable IT system. And Seattle Children’s Hospital severely cut back on wasted time in accessing information and managing their systems by bringing nearly 400 servers and 5500 workstations under central management using virtualization. Likewise, Cook County Health and Concentra are all healthcare providers who reaped the benefits of a virtualized, unified network.

For these profiles and more information on utilizing the cloud to increase ROI and improve TCO, visit UnleashingIT.com.

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Can you see your doctor while at work?

In today’s society, it is really easy to ignore one’s health. Today, I found out just how valuable it can be to have medical care available to me on campus. Here at Cisco, we have about 60 buildings on campus and in a day full of meetings, I walk or drive to the other buildings as needed. There are times when I am so busy that I choose to ignore that cough or yearly exam. And, at what cost? Do I choose to get in the car and drive to my doctor which is 45 minutes away and take at least half a day off with productivity compromise? In the old days, I would say “No way”!

So, today, I joined the ranks of the immediate gratification generation. I found out how to gain access to care in such a way that it allows me to keep working when I need to do so. We have a clinic here on campus named Life Connections (http://www.cisco.com/web/lchc/index.html). Unfortunately, I learned the hard way just how valuable it can be!

I was walking from one building to another and happened to fall. The klutz in me tripped over my pants leg and I fell. I thought I had broken my wrist and could not wait to see the doctor – not to mention the bleeding. Read More »

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Healthcare for all?

October 11, 2012 at 8:39 am PST

As we all just witnessed the presidential debates last Wednesday, the hot topic was Obamacare.  I knew this act was aimed at decreasing the number of uninsured Americans and reducing the overall costs of healthcare.  These high level goals sounded great until I bumped into an article this week that some popular casual dining establishments will no longer offer full time work schedules to employees starting in 2014 aimed to help address the cost implications health care reform will have on their business.

The Patient Protection and Affordable Care Act (PPACA), commonly called Obamacare was signed into law back in March 2010 with multiple provisions to be enacted over a 10 year period. A provision starting January 2014 states that companies with over 50 employees will be required to provide health insurance to employees working over 30 hours a week.  There is a punishment of $3,000 per each uncovered employee for companies who do not follow the law. Read More »

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