When entering a hospital today, you’ll find a familiar and reassuring sight: hospital staff dedicated to physically monitoring and comforting patients who are confused or agitated, at risk for falls, wandering, and so on. While absolutely necessary, having a patient under constant monitoring by hospital employees, or nonhospital “patient sitters,” can lead to skyrocketing costs. At times, hospitals are not reimbursed for these expenses, meaning patient’s families are asked to provide sitters at their own expense -- imposing a burden for working family members.
With this in mind, we asked a question: How can patient observation costs be reduced while still providing the necessary care and attention patients need?
Enter: Virtual Assistance
Using HD video and two-way communication, healthcare organizations can dramatically drop the cost of patient observation. With virtual observation, trained staff in a central location can monitor multiple patients, notifying hospital staff onsite just as quickly as if they were physically there. To sweeten the deal, a virtual deployment runs over the hospital’s existing network without high-cost infrastructure installations or updates.
Virtual Patient Observation
Providing Personal Attention
Park Nicollet Health Services, a nonprofit, integrated healthcare system located in St. Louis Park, Minnesota, deployed Cisco’s virtual patient observation solutions to solve several challenges they faced:
Continuous observation of patients deemed at-risk in the hospital’s fall reduction program
Management of staff for 1:1 observation of priority and less severe monitoring cases
Coverage of multiple rooms with limited nursing staff, maximizing quality of care
With Cisco IP Cameras and Cisco Video Surveillance Manager, Park Nicollet has deployed video patient bedspace monitoring over their existing network, adding a “second set of eyes” to their team. The deployment has increased bedside care time for Registered Nurses and enhanced the environment for care, which has been reflected in Patient Care Scores.
Watch below as Eric Paine from Park Nicollet discusses the deployment during one of our recent roundtables:
Used as part of the hospital workflow, the Cisco Virtual Patient Observation solution can also:
Reduce risk and exposure for patients and operations
Improve communications between clinicians and staff providing specialized patient monitoring
Enhance bedside response by providing the caregiver with more information
Learn more about how Cisco is moving healthcare forward and be sure to watch this webinar on Healthcare Security Force Management Best Practices.
Being able to participate at an American Telemedicine Association event in Austin, Texas has been a true highlight of 2013. The conference and its attendees were a-buzz with more remote monitoring devices than I knew existed, infinite possibilities to provide “care anywhere,” and a fantastic array of new connections in this growing facet of our industry. Thought-provoking conversations centered on convergence of healthcare and ICT, needs and opportunities for telehealth stakeholders, and telehealth’s impact on treatment and prevention.
A common theme throughout the event was the current state of the industry and how connected health solutions are creating pathways to transform healthcare. This includes things such as workflow optimization, provider and patient engagement, and new application opportunities in the field of care. Telehealth has the power to impact both treatment and prevention in healthcare, which is crucial to shifting the burden of healthcare costs down, and the ability to improve outcomes.
During the event, I was privileged to take part in a Market Watch panel, “Not All Telehealth Markets are Equal,” hosted by Frost & Sullivan. This panel consisted of representatives from companies focused on remote monitoring, video telemedicine, mHealth, and home healthcare. We discussed key differences and similarities between these top market verticals concerning challenges, business models, and future growth.
Each of the panelists were asked several questions:
What are the most innovative or transformative use examples of telehealth solutions you are seeing live in practice, which can impact change and outcomes?
What restraints and challenges are people facing out in the market now especially in terms of realizing revenue growth and potential for telehealth solutions? Why will the future be different from the past?
What are some best practices you have seen in getting patients engaged with mobile and telehealth solutions and actually driving behavioral change?
Would you agree with our (Frost & Sullivan) view of the importance of video telemedicine in leading markets in telehealth, and what realized uptake is being seen in practice currently and what other factors are important to make this work?
Innovative telehealth use
There is a great deal of innovative telehealth use, but one example I shared involved doctors recording patients’ visits (using Show ‘n Share) and sending a link of the recording to the patients after the fact so they can easily watch it again, and share with family and friends. This represents an innovative and different use of telehealth technology – it supports patients who are likely inundated with information during their visit and allows them to relive their consult remotely.
Restraints and challenges
Telehealth now encompasses so many different channels patients want to use to interact with their healthcare system – telephone, mobile, social, email, text, web chat, etc. This means health care providers and payers must invest in the proper operational infrastructure to support these consumer connection expectations. I gave the example of a patient with an illness, who wants to talk to a doctor remotely, and expects to be “seen” within 15 minutes. A payer or provider cannot expect to deliver that specific level of service unless they have a centralized infrastructure that is dedicated to operations. In order for this to be scalable, health systems will have to invest in elements such as contact center, unified communications, secure wireless infrastructures, and endpoints with solutions like Jabber and WebEx. These are just examples of some solutions that can be deployed in order to make telehealth work seamlessly to provide patients with the best remote care experience possible.
Many panelists discussed gamification and how it is becoming a tool to engage consumers, as it ties to human nature, competitiveness and camaraderie. I discussed this from my personal standpoint. Customer Relationship Management (CRM) is a strategy that healthcare should deploy more because many health systems are being asked to think and act more like retailers in-nature. Healthcare systems need to take a page from companies who have to know their customers well and respond. This requires a strategic shift in how they approach and interact with patients and families, creating an infrastructure that would allow patients and family members or loved ones to communicate and interact with their care professionals via the communication method they choose. A sophisticated CRM strategy and eco-system is necessary to manage this.
Importance of video telemedicine
To drive home the importance of video in telehealth and the need for more efficiency in healthcare, I highlighted the model for primary care. I noted that primary care itself could be more remote and centralized at the same time. This could be a market differentiator for the health systems that deploy such a model, because the cost structure would be significantly reduced. A key technology component that supports this is a call manager feature combined with remote video technology that looks at hundreds of doctors to determine who may be available at any given time. As telehealth and telemedicine technology begins to grow and be widely adopted, this will be even more important. In order for it to scale and cross organization boundaries, it must be interoperable with different devices and endpoints and be able to connect in any way possible.
One thing is for sure; telehealth cannot exist without the support and adoption of the clinical community. The only way to ensure successful adoption of new technology is hand-in-hand implementation that’s tailored to the desired clinical workflow and to ensure that clinicians are championing it across the organization.
I wonder – what will connect tomorrow? What is going to connect next?
Thinking about the countless ways that different people, process, data and things will connect over upcoming years on the Internet of Everything can be almost overwhelming. As I mentioned in my last blog post, not a moment goes by in the day when I am not thinking of how different objects can work together to improve our world. Some of those connections are realistic; others are more visionary, difficult to grasp outside the context of IoE.
Cisco is already telling the story of these connections. You can explore the potentialities of the future for yourself throughConnect This With That, an interactive experience that demonstrates the “how” behind the connections of today and tomorrow. On IoE, it’s possible for any two seemingly unconnected items to work together, creating a new reality for our world’s inhabitants. Imagine, as you pull in for a football game, the stadium automatically sends information to your car about where the best parking is located. As you enter the game, your wallet then talks to the admissions booth, so no tickets are required. What else is possible? For example, what are the technologies and products, current and future, that make it possible for an air quality index to talk to a school desk? Can a health organization connect with your bike, measuring average exercise patterns?
If you visited the Cisco booth at last week’s ATA 2013 conference, you might have had the opportunity to speak onsite with a member of the Cisco Grants Strategy Team. But if you didn’t, we want you to know that the Cisco Grants Strategy Team is still available to help.
We find that many organizations struggle to identify funding sources for telehealth projects. The Cisco Grants Strategy Team can help by researching Federal, State and Foundation grant opportunities that align with your organization’s needs.
The mission of the Cisco Grants team is to:
Deliver grant education/training and funding research services
Offer feedback on applicant eligibility and project competitiveness
Provide targeted grant application and writing support
Consult on post-funding project implementations
Cisco also offers a series of webcasts to help you learn more about specific grant opportunities. Upcoming webcasts include:
Funding Public Health and Prevention Efforts
May 21, 2013 Register Now
Join Grants Office and special guests from Cisco as we discuss:
Positioning projects for specific grant programs, such as Prevention and Public Health Fund Coordinated Chronic Disease Prevention and Health Promotion Program and the Public Prevention Health Fund: Community Transformation Grants
Integrating technology and equipment into projects and proposals, including chronic disease management tracking software and other mHealth solutions
Examples of previously funded projects
Tips for successful community-wide collaboration amongst local governments (public health departments), providers, patients and policy-makers.
Funding School Based Health Centers
July 23, 2013 Register Now
Join Grants Office and special guests from Cisco as we discuss:
The latest information on the future of federal funding for SBHCs and their capital improvement projects
Specific strategies and tips for positioning a winning application to HRSA through SBHCC or any future programming
Writing technology and equipment, such as telehealth capabilities into SBHCC proposals
Leveraging national, regional and local foundations for SBHC projects
To learn more about Healthcare Technology solutions and available grant funding, please contact your Cisco Account Manager or Regional Grants Manager at firstname.lastname@example.org.
Welcome to the Cisco Sizzle! Each month, we’re rounding up the best of the best from across our social media channels for your reading pleasure. From the most read blog posts to the top engaging content on Facebook or LinkedIn, catch up on things you might have missed, or on the articles you just want to see again, all in one place.
Let’s take a look back at the top content from April…
Are you prepared for the IoE Economy?
In this blog post, Cisco’s Chief Futurist Dave Evans and Joseph Bradley of Cisco’s Internet Business Solutions Group share two use cases for IoE – connected marketing and connected healthcare – with both a near-term and futuristic lens.
John Chambers Receives Honorary Doctorate
Cisco Chairman and CEO John Chambers received an honorary doctorate from San Jose State University at the honors convocation ceremony in April. His main message to the grads? Never stop learning.
Tomorrow Starts Here
What if the next big thing, isn’t big at all? It’s lots of things, all waking up. Explore how IoE will change the way we work, live, play and learn.
Innovation May Spark Economic Renewal
If we’ve learned anything from the last two decades, it’s that every time we think the Internet has exhausted its transformative potential, something highly disruptive comes along. Cisco CTO Padmasree Warrior talks IoE innovation and the $14.4 trillion value at stake that will spur research, new investments and new jobs.
A Typical Day
Explore how the Internet of Everything is sparking innovation and instigating meaningful actions to happen faster.
Is Your Site Safe From Attack?
Ars Technica editor Dan Godin compiled a list of Apache website compromises that have been impacting thousands of legitimate sites by allowing entrance to remote attackers. Until his research, no one had realized the magnitude of the situation and how widespread the attacks were. Check out the full insights, including potential solutions, in this blog post.
Three Networking Truths
There’s a clear consensus that one size does not fit all when it comes to deploying Software Defined Networking (SDN) solutions to different organizations. Time to dispel common networking misconceptions with three truths about the future of networking as Cisco sees it.