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Non-Stop Wireless Network at John Muir Health

April 15, 2014 at 8:12 am PST

Previously I have blogged about No SSID Outage and No Client Reauthentication whereby even if your Cisco Wireless Controllers were to fail due to any reason, the clients will NOT experience any downtime due to Stateful Failover functionality to a Standby Controller. What could be better than that? Controllers that never go down! 

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A picture is worth a thousand words! As you can see the above the WEBGUI on a 5508 series wireless controller shows that, it is running 7.0 code which was an MD release, has been operational for over a thousand days or over three years! Read More »

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My IoE World: Starting the Day Fit and Connected

Introduction

It’s mind-boggling to see the speed at which people, process, data, and things are becoming more and more connected. The Internet of Everything (IoE) world is already happening.  But what does that world really look and feel like in our daily lives?  How are our everyday experiences changing as a result? How is it helping us attain our goals and desired outcomes?

To answer these questions, we need to take a step back to understand a few critical elements.  First, IoE is coming at us like a freight train, but it may not be evident because it’s happening in silos and with very specific technologies and applications.  To appreciate how much activity is going on in this space, it’s critical to begin looking at the IoE landscape in specific segments. Here are two things that can help:

  1. A video of an interview I conducted with Rick Smolan, author of “The Human Face of Big Data,” in which Rick provides some great insights and examples of life in a connected world.
  2. This mind-bending chart that details different horizontals, verticals, and building blocks to help you explore and examine the evolution of IoE.

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In the Internet of Everything, “Everything” Includes YOU

You wake up feeling rested thanks to systems that “know” the best temperatures and lighting for your personal sleep patterns. While brushing your teeth, a smart (very smart) mirror tracks your vital signs and pronounces all systems go. It then suggests a high-protein breakfast, since the intensive financial analysis on that day’s calendar will demand concentration. But first to the gym, where biometric sensors embedded in the fabric of your workout clothes track minute-by-minute progress.

A far-off future vision from Hollywood? Not at all. These technologies are on the horizon and may be impacting our daily lives in years to come. And they dovetail into a massive societal and technological shift that Cisco calls the Internet of Everything (IoE).

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How to Build a Happier and More Efficient Team

For those of us in large enterprises, it’s easy to feel lost in the sea of employees. With the rise of mobility, virtualization, and BYOD, many of us in the tech industry work from home, other offices, or even other countries. Because of this, many of us miss the chance to build good relationships with other team members. People with good work relationships are more productive, and tend to stay around longer.

Recently, my team had a major re-org, and helping new team members feel at home has been on the forefront of my mind. Here are some tips I am following to build a happier, healthier, and even more efficient team:  Read More »

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Patient Experience – Top of the Mind for Healthcare Organizations

October 29, 2012 at 1:32 pm PST

Back in September, I had the opportunity to attend HIMSS APJC in Singapore and was really excited to learn more about the key trends in that part of the world, which houses some of the largest economies, populations, and economic growth.  After talking with several customers and listening to several panel discussions, one common theme kept recurring – patient experience.  It was my belief that patient experience was more of a USA hot-button as healthcare organizations in the USA are being forced by patient “consumerism”, whereby patients want their money’s worth and have a certain level of expectation.  I was surprised to learn that patient experience is more of a global trend and that got me thinking as to what exactly is patient experience and how healthcare organizations are addressing it.

After talking with customers on a world-wide basis, I have learned that customers really do not have a standard definition for “patient experience”.  In fact each one of them has a different interpretation and there are widely divergent views in the healthcare industry.  The 2009 HealthLeaders Media Patient Experience Leadership Survey — covering more than 200 healthcare CEOs, CFOs, COOs, CNOs, directors, senior vice presidents, and other C-suite high-ranking healthcare officials — found that 33.5% of respondents said the patient experience is their “top priority,” and 54.5% said it’s “among their top five priorities.” And most responders thought it would be a priority in the future as well: 45% said it would be their top priority five years from now, and 50.5% said it would be in their top five priorities. Read More »

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