Early yesterday afternoon we were sitting and reading the paper when the power went out. I knew because all of a sudden the TV went off. Kind of peculiar because it was a bright sunny day, but no big deal so long as it came back on by 3:15 for the Packer game (which they won decisively) and 4:00 for the Brewer game (which they also won decisively).
It came back on after 45 minutes. That is not the cool part though. The cool part was 30 minutes later when the phone call from WE Energies came in. I knew it was WE Energies because the caller ID voice said so, so I answered.
The recorded announcement told me that there had been a power outage (duh…) and that they had fixed the outage and could I press “1” if my power was back on (ummm, I answered the digital phone right?) but then they said they were sorry for the unexpected outage, it had been an equipment malfunction and there were 130 customers impacted.
As I thought about that I thought it was really cool that on a Sunday afternoon they knew about a problem, got people out to fix the problem within a really short time, they knew that I in particular had the problem and that I was one of 130 customers that experienced the problem.
This is the power of real time information from your production facilities. This is the kind of response you should expect from your factory – to know when there is a production problem, to find the right assets to fix the problem and to know how widespread that problem is. Whether you are a small machine shop or a large conglomerate manufacturer, whether you are a systems integrator, a panel builder or a contract manufacturing firm – Cisco’s Borderless Networks and Manufacturing Solutions give you that information today in real time wherever and whenever you need it.