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#WednesdayWalkabout Series: Appointment Day with the CIO

Citizen-centric Services in the Digital Era

Governments today face a challenging and rapidly changing environment. Ambitious reforms and revenue generating operations are taking precedence, even while a trend of cost cutting and budget tightening is taking effect. This is presenting a re-envisioned opportunity to truly bring public service to the 21st century. And these transformative efforts are coalescing around governments embracing the digital age.

The oncoming future of citizen services is less and less in the hands of governments alone. The onslaught of digital technologies has empowered the evolution of long-held government practices. The move to citizen-centered services that have been redesigned around the needs of the community user is upon us.

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#WednesdayWalkabout Series: A Day on the Bay

The influence of the Internet is often overlooked considering its ubiquitous presence in all facets of our lives today. But we have entered a new era in the life of the Internet and it begs the question, what role will it play in the future? The Internet of Everything is paving the way in to the digital era, bringing with it the proliferation of network-connected objects, processes, living things, and mountains of data that will truly change our world.

Let’s then take a look at a concept of the connected port and the capacity of far-reaching payoffs for the cities that house them, port operators, their business customers, and the end consumers. Today’s ports play a critical role in the global economy, and are at the heart of world trade and the movement of goods. Ports in the United States alone move over $1.3 trillion in cargo annually. With that, any disruption – whether it is a criminal act or a case of simple operational inefficiencies – would be a detriment to the global economy.

As city port authorities face increased safety and security regulations and mandates, they also need to reduce costs and improve operational efficiency. Additionally, things like real-time data collection and exchange across vessels, ports, cargo and land logistics are providing new revenue streams. Local businesses can gain a competitive advantage and cities can open new economic and trade markets by embracing the Internet of Everything on its digital transformation journey.

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#WednesdayWalkabout Series: Trains, Planes, and Automobiles

Highways, bridges, railways, mass transit, ports, airports, and their cyber networks are all a part of critical transportation infrastructure, which is essential to the daily function of 21st century society. As urban population centers grow, so does the demand on transportation infrastructure. More and more commuters are shifting from using roadways to rail, bus and other means of public transportation.

This shift is changing the role of public transportation systems and the station hubs that support them. Commuters demand full connectivity – transportation operators must assume that everything and everyone needs to be connected to a network. But the growth of connected devices within transportation ecosystems dramatically increases the number of potential attack vectors. And as we open our transportation networks – both physical and digital – to more points of connectivity, concerns of vulnerability to increasingly sophisticated direct and indirect cyber attacks are on the rise.

The Internet of Everything is forming the foundation of the digital transformation of connected roads, rails, buses, airports, and ports being built all around the world. Improving global transportation systems increases mobility and improves safety and security for millions of people, in an environmentally conscious manner. Transportation agencies and organizations are approaching digital strategies that are changing the overall passenger experience, improving productivity, and generating new revenue streams; changing the traditional of the industry.

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Improving Military Operations with Smart and Connected Bases

As more people, process, devices and data become linked together through the Internet of Everything (IoE), the benefits from those connections become more widespread. While IoE is often discussed in terms of the future, it is already helping employees more effectively perform their jobs, turning cities into energy- and cost-saving urban centers and redefining how state and federal government agencies serve their constituents.

Both personally and professionally, connecting the unconnected is changing daily life. This is no different in the defense and intelligence community, where IoE technologies are improving military operations at home and around the world. In fact, one of the best examples of IoE’s influence can be seen through the creation of smart and connected bases.

Bases are the hub of everyday life for millions of military servicemen and women around the world. They function like small cities, with everything from residences, hospitals, office buildings, police stations and more. Bases are vital to the everyday operations of our military and require significant investment to maintain their infrastructure and functionality. IoE connected technologies are helping daily processes and life on a base run more efficiently. Smart and connected bases save money, reduce wasted time and free up personnel to perform more mission-critical tasks.

For example, RFID sensor systems can support security at base entrances. These sensors can read an RFID tag on approaching cars to identify active duty service members. The guard on duty will receive an automatic signal notifying him or her that those vehicles are approved for automated entry, allowing service members to be admitted onto the base at an automatic gate kiosk. This reduces required manpower at the gate, decreases wait times during rush hour and allows security forces to focus on unidentified and unregistered vehicles that may pose a threat or require entry assistance.

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On-Demand Video Can Transform the Way our Police Departments Train

While we most often think of the Internet of Everything (IoE) as transforming public safety forces out in the field, change can actually begin before an officer is even leaves the station. Classroom training for officers is crucial, enabling them to stay safe and perform at the highest level out in the field. Current events highlight just how important good training is, ensuring officers know how to act in all situations and act as good example of public safety in their communities. The problem is that police officers work on shift schedules, which makes it extremely difficult to get everyone in the same room at the same time for training.

How do police departments guarantee their officers are trained at the highest level despite this scheduling issue? Video training. Police departments and training officers can use video to produce high-quality educational training tools that can be viewed online at an officer’s convenience. On-demand video recording tools like Cisco’s WebEx are straightforward and easy to use, and allow educational materials to be accessed anywhere via the cloud. These on-demand video presentations help make sure everyone is receiving the same level of training, improving the way public safety agencies operate before anyone even steps foot in the field.

Here are four more benefits that stem from on-demand videos for classroom training:

1. Reduce the need for trainers to be physically present at all classroom trainings

It’s still extremely important for police departments to conduct live training exercises. But by replacing classroom sessions with video training, training officers’ time is freed up to focus more on live training exercises. This makes certain officers are still receiving the training they need while helping departments operate more efficiently.

2. Eliminate the burden of shift scheduling to accommodate training

Juggling day and night shifts with training schedules is a hassle. Agency leaders have to analyze staffing, pull people off regular shifts, fill those spots with other agents and often have to pay overtime to do so. It also involves paying trainers to be onsite for multiple days. Video training allows officers to stay on their regularly-scheduled shifts, preventing the confusion and difficulty of shifting schedules and allowing officers to access training videos at a time that is convenient for them.

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