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What does it take to be PCI Compliant ?

Many people wonder what it takes to be PCI compliant. More importantly, people want to know the difference between PCI, FISMA, DIACAP and STIG. With so much alphabet soup, one has to wonder what it all means, and what is the best way to navigate these waters.

I’m not here to provide you with all the answers, but I can certainly help you to understand where PCI fits into the picture.

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Does the Data Center Provide an Advantage for Government?

Today, as I watched the Cisco Data Center webcast “Evolutionary Fabric, Revolutionary Scale: A Nondisruptive Way to Handle Dynamic Data Center and Cloud Environments” I thought about how data centers can provide an advantage for government agencies seeking ways to increase operational efficiency and reduce costs.

In many ways, data centers today have similar characteristics when compared to government organizations with:

  • isolated silos of information
  • labor-intensive manual processes
  • rising costs of service
  • limited flexibility
  • mandates to provide open access to information
  • changing workplace with mobile applications, video, …
  • requirements to ensure security

In the data center, silos include servers, storage, applications, and network devices.  In many government organizations, different agencies often operate independently in separate silos.

The strategic advantage for both government IT organizations and government agencies is to develop holistic strategies that unify the separate parts into a system to deliver better efficiency with higher resource utilization that is easier to manage and costs less.

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Does PCI DSS compliance improve your security effectiveness ?

I was reading an article recently about what auditors really think about the security and compliance requirements that they test for when doing a PCI DSS compliance audit. I was more than a little surprised to read that over 60% of the 505 auditors in the study referenced said the organizations they audit don’t believe compliance improves their data security effectiveness. I’m a bit perplexed by that. After all, there are only 12 requirements in the PCS DSS specification, and they seem pretty straightforward and simple to me. Read More »

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Public Sector Cloud – The Big Debate

Public Sector Cloud: The Big DebateI recently watched a session called, “Public Sector Cloud -- The Big Debate”, recorded earlier this year.  The debate presents several points of view from experts in the field of Cloud Computing.  I enjoyed the candid conversation and the opportunity to get a taste for the challenges governments face in their environments.

I encourage you to watch this too and let me know what you think.  The session was moderated by Dr. Richard Sykes and includes experts such as John Suffolk (former UK Government CIO) and David Wilde (Westminster City Council CIO).

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Solving the “Cost/Reach Equation” in the Public Sector

When the world economy went into recession, many political officials and commentators talked about “not wasting a crisis” – making sure we took the opportunity to learn some lessons from the downturn and solve problems that would make the economy — and the world — more cost efficient. Today, while there are brighter signs around economic recovery, we still face a seemingly intractable parcel of outstanding issues.  Indeed many countries around the world are still struggling with both growing their economies and reducing budget deficits.

Rather than “not wasting a crisis” perhaps we should be thinking about not making a “crisis of waste.”  Said simply, there are enormous efficiencies available to public entities to improve the lives and well being of citizens through transformational efforts that can lower the cost and increase the availability and quality of citizen services. 

Across the globe, the public sector faces one clear and present challenge: the reality of increased service requirements bonded to constrained or declining budgets.  Demographic shifts, growing social expectations, and an increasingly more complex and dangerous world are driving enhanced public sector requirements to serve and protect citizens.  However the need to address deficit spending remains the defining paradox. The conundrum created by increasing need to serve and decreasing ability to pay is a “cost/reach gap.” 

For the first time in several generations public leaders worldwide are rethinking both how they deliver citizen services as well as how they consume information technology.  Many experts believe governments should not revert to traditional processes and IT practices.  Instead, they should look for ways to improve both cost effectiveness and service.  Indeed, the public sector could actually lead the private sector in transformational approaches to building efficiency and driving customer satisfaction through innovation in cloud computing services, cyber security, mobility, and video. 

Governments are looking to technology to improve efficacy and efficiency of service delivery in key mission areas – intelligence, defense and security, economic development, education, and health care. In the area of healthcare, practitioners and payers are looking at remote forms of care like Cisco’s HealthPresence to extend the reach and availability of medical services, and particularly to help leverage and defray the typically high cost of specialist consults and other services that are typically geographically scattered.  Being able to remotely “visit” with a medical specialist means less waste for everyone. For the patient, it means greater availability and quality of service, for the health practitioner, it means more time helping patients and less time travelling, and for the employer it means lower productivity losses.  

Cloud computing is another area where governments and other public entities are cutting waste.  Replacing large one-off department and agency- level system resources and sharing IT capabilities through a secure government cloud, or G – cloud, are becoming realities and gaining traction in the UK and Germany as well as a range of other nations.  

While in the past technology has been often lauded for streamlining back office operations and speeding transactions, today’s challenges mean thinking about technology in a much bigger and more far-reaching way. Today’s needs are about cutting costs, for sure. What’s new is the triple expectation of reducing costs while increasing high-quality public support and driving new and higher-performing internal processes that connect people to solve problems and advance new ideas in highly useful and efficient ways. 

A good example of this was recently announced by our partner, AT&T, with the U.S. General Services Administration (GSA).  The GSA recognized that it needed to accelerate collaboration among a range of government agencies and put in place a managed, pay-as-you-go TelePresence service.   The GSA took advantage of a public/private partnership with AT&T so regional meetings, training, inter-agency planning, crisis management, partner and supplier discussions can all use this service and pay for it on an hourly basis, avoiding agency start-up costs. 

This is just one example of public and private partners working together to overcome the cost/reach gap and it is the tip of the iceberg.  As technology solution providers like Cisco and forward-thinking public sector leaders work together to address how to best support increasingly complex public needs, I believe we will build a new public sector paradigm that will address the cost/reach gap in ways that will be both cost effective and provide new and better solutions for our citizens.

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