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The True ROI of Collaboration

As INSEAD and UC Berkeley Professor Morten Hansen says, “The goal of collaboration is not collaboration itself, but great results.”[1]  Working with many of our customers, we’ve developed a framework for assessing the true ROI of collaboration, and it falls into three distinct categories:

  • Operational ROI allows you to assess how collaboration eliminates or avoid costs associated with running your business. You might cut travel, reduce infrastructure needs, lower bandwidth or energy costs, save on office space and so on. Collaboration tools can replace or reduce the need for many of these types of costs.
  • Productivity ROI refers to savings generated from more efficient processes, accelerated decision-making and reduced cycle times. Collaboration can lead to significant productivity gains in any number of ways, such as optimizing within lines of business or matching your organization’s expertise to opportunities early on.
  • Strategic ROI can be the hardest to measure, but perhaps the most transformative. This kind of ROI occurs when collaboration enables your business to take a giant leap forward in areas like enhancing customer satisfaction and loyalty, accelerating innovation, introducing new business models or entering new markets. These types of changes can also reshape an industry in fundamental ways.

These three types of ROI sometime manifest themselves differently across Read More »

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Online Meetings Solve Lots of Different Problems

Ever wonder how some people are using online meetings?

We talk a lot about the value of using video conferencing to solve business problems, but sometimes the problem is a little out of the ordinary. Here are three different ways folks are using online meetings like WebEx to communicate in a new way.

Get your free WebEx basic account today.

Making Government Accessible: Live Video plus Social Media Improves Communication

In Illinois, Cook County Board President Toni Preckwinkle is hosting an online town hall meeting to improve communication with local constituents. During the forum, Cook County residents can share ideas with Preckwinkle on the county budget, which will then be discussed by the board in coming weeks. There will be video of the town hall streaming live online and viewers can submit questions at the “Tell Toni” page of her website or via Twitter using the hashtag #TellToni.

Working with a Mentor – Online

US News and World Report offers a story about the way learning online Read More »

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The Cisco Government Blog Named to FedTech Magazine’s Top 50 Must-Read Federal IT Blogs!

Today’s governments around the world look to technology to improve operational efficiency, to enable collaboration across agencies, and to provide on-demand and more engaged services to really transform the citizen experience. So…for those of you who work in government, where are you getting information that will help enable you to learn about which solutions or technologies align to or fit your specific needs?

Read More »

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Broadband Backlash: Where it Comes From and How To Fix it

By Howard Baldwin, Contributing Columnist

It’s easy to find positive news about broadband. Around the globe, government studies show the link between broadband and economic benefit. On the Connected Life Exchange, more examples abound, including my recent posts Broadband: Exploring the Demographic Patterns and How Broadband Reduces Small Business Expenses.

But it’s also becoming easy to find backlash against broadband. It’s neither limited by source or geography. In some cases, politicians rail against its cost; in other cases, citizens rail against its benefits. Read More »

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When ‘Machine-to-Machine’ Revolution Meets ‘Smart Cities': A Glimpse into the Discussions inside San Diego Public Sector + Tech Community

A “Smart Cities” special event was organized in San Diego on June 27 by the Daniel Obodovski, a Director at Qualcomm. Daniel serves as the Co-Chair of a Machine-to-Machine (M2M) Special Interest Group (SIG) of CommNexus San Diego, a non-profit technology industry association that works to accelerate the formation, growth, and success of the technology industry in the San Diego region.

The M2M SIG is focused on wirelessly connected devices, which fall outside of the mobile phone and tablet space, commonly referred to as “the Internet of Things” (IoT) – the wireless connectivity between the virtual and physical world around us. The M2M SIG addresses a spectrum of issues of the machine-to-machine area including: time-to-market challenges, new business models, market opportunities, technology constraints and solutions. This is a new SIG within CommNexus San Diego, and it aims to connect the best carriers of expertise with developers, entrepreneurs and investors. Forums such as this “Smart Cities” special event are one example of how they make these connections. Read More »

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