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Innovation: Coke benefits from Cisco in the Warehouse with UC Voice Picking

April 4, 2011 at 3:47 pm PST

I was reminded by a colleague who visited the Promat 2011 event recently of a case study that catches the imagination whenever we talk about it. My colleague had met up with the folks from Datria at the event. Datria were showing the Cisco and Datria Unified Communications (UC) Voice Picking Solution that Coca-Cola Refreshments U.S.A. (CCR) uses (CCR used to be called Coca-Cola Enterprises Inc. before acquisition) in 100 locations or more to date.

Coke fork-lift truck drivers Use these Cisco phones with headsets to pick products more accurately and drive more safely.

For years Coke used a manual pick system Then they moved to a semi-automated one that could deal with full pallets, but then, with more and more products being added, Coca-Cola Refreshments U.S.A (CCR) found that it needed a better system to handle mixed pallets and make less shipment errors. Enter Cisco and Datria.

Way back in 2007, CCR began looking for differentiating technologies, techniques and methodologies that would improve order accuracy. A combination of Cisco, Datria and SAP proved the best solution as CCR chose the Cisco and Datria Warehouse Unified Communications Voice Picking Solution.The benefits have proved phenomenal for CCR.

As their order profile changed CCR could no longer rely on a manual system to deal with mixed cases (80% of the order volume is now mixed pallets). CCR needed to have order accuracy rates of over 99.5% to get preferential supplier treatment from customers like Walmart. The Voice picking solution gives CCR 99.8% overall accuracy and 100% in some locations. And there’s more… Read More »

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Innovation: The Cisco and Librestream Video Collaboration Solution

March 2, 2011 at 11:08 am PST

I’m really excited by this new Cisco and Librestream MMVC solution. Lots of information out on the web, and lots of questions so I thought I’d put a brief video together to give you an introduction and to see if we can get a discussion going and also to see if we can answer some of the questions for you. The video starts talking about what really matters. What are the pain-points that manufacturers and industry have today? How do they get hold of the right people to fix things if something goes wrong, and how can they say ‘I see what you mean now’ -- and really mean it?

All this matters because keeping things running matters. Being able to communicate effectively in real time using video, speech and pictures -- globally, if need be -- matters. Knowing what’s going on and having clearer visibility matters. Working out what to do next, whether it’s developing a new product or fixing an operational problem fast, matters a lot.

I was fortunate to catch up with Librestream’s Vice President of Marketing and Client Services, Marieke Wijtkamp, and let her answer some of your questions. You’ll see what Marieke has to say and find out more about the solution in a moment… Read More »

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Education- the new currency of globalisation

“Chinese students are taking degrees taught in English in Finnish universities; the Sorbonne is awarding French degrees in Abu Dhabi; US universities are opening in China and South Korean universities are switching teaching to English so they can compete with everyone else.” -- Sean Coughlan, BBC News education correspondent Read More »

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What’s Going on in Our Globalization IT Datacenter in Bangalore

At Cisco, we consider the datacenter to be the foundation of our business bringing us the value that enables us to be a market leader. Our datacenters are classic examples of how we deploy our products and services internally, to enable business benefits and productivity through our own solutions. It helps us localize our parameters and processes for doing business in different parts of the world, with alternate business models. In our Globalization IT datacenter located in Bangalore, it is critical for us to focus on our regional offerings, and deploying our solutions locally in our datacenter serves as a live example to display to our customers how to achieve productivity and agility in their businesses.  Continue reading to learn more about the Globalization IT datacenter or visit the Globalization IT Virtual Datacenter Experience.

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Santa’s Supply Chain – Get Something NEW and EXCITING!

December 22, 2010 at 12:20 pm PST

I was thinking about all the supply chain agility issues Santa would have this year – probably the same every year. Like the fact that he has to deliver to hundreds of millions of folks on one particular day of the year.

He’s been doing this for hundreds of years with only one workshop -- not located anywhere near any major distribution routes and with a small but obviously highly productive workforce. Add to this his orders come in only a few weeks before 25th December – some on the 24th! And somehow he hasn’t any carry over stock on the 26th. Miss the 25th and you’ve had it!

Downside of this squeeze is that you can often get that same ol’ pair of socks, that boring polyester tie or that colorful sweater that you’ll never wear. Maybe even a lump of coal if you’re really unlucky. So here’s a message to  Santa… Read More »

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