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Gartner Recognizes Cisco as a Leader in Unified Communications…Again

For the seventh year in a row Cisco was positioned as a leader in the August 2014 Gartner Magic Quadrant for Unified Communications. In the accompanying Critical Capabilities for Unified Communications document, published July 2014, Cisco also received the highest ratings in Full UC with Strong Telephony and Ability to Offer Hybrid Solutions use cases. We believe our continued recognition in these key industry assessments demonstrates that the focus on simplicity and user experience across the Cisco Collaboration portfolio is delivering our customers the productivity gains they are looking for through a collaboration experience that only Cisco can deliver.

According to Gartner,  “The primary goal of unified communications (UC) is to improve user productivity and to enhance business processes. Gartner defines UC products (equipment, software and services) as those that facilitate the use of multiple enterprise communications methods to obtain that goal…UC products integrate communications channels (media), networks and systems, as well as IT business applications and, in some cases, consumer applications and devices.” Cisco shares this vision for UC and continues to deliver key innovations and integrations to ensure our customers are clearly benefiting from the full suite of Cisco’s leading  telephony, video , web conferencing , messaging , IM/P and contact center offerings.

In the 2014 Gartner Magic Quadrant for Unified Communications, Gartner once again positioned Cisco as a leader for ability to execute and completeness of vision.  The report identifies strengths and cautions for individual vendors and we feel the strengths for Cisco UC offering are: Read More »

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Cisco Leads the Gartner Wired and Wireless LAN Infrastructure Magic Quadrant Again!

Gartner has released their 2013 Wired and Wireless LAN Infrastructure Magic Quadrant.  For the 2nd time in a row, Cisco is recognized as a leader in this highly anticipated publication.

Here is the 2013 Gartner Magic Quadrant for the Wired and Wireless LAN Access Infrastructure (Authors: Tim Zimmerman and Mark Fabbi; Published 3rd September 2013).

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Cisco.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

There are two primary criteria for the Gartner MQ — (a) the Completeness of Vision (b) Ability to Execute.

From a vision perspective, Cisco unveiled its vision of Unified Access – One Policy, One Management, One Network — more than a year back (last June, to be precise). This vision was the first step in helping our customers drive business innovations and achieving IT simplicity while addressing the rapid growth of BYOD and Mobility in their organizations.

We were also ahead of the times by having a vision for the network to be a strategic asset (and not a cost center) for our customers. And the way to make this happen was to leverage the network intelligence to drive new customer experiences and revenue opportunities. That’s where our vision of Connected Mobile Experiences (CMX) came about. The idea behind CMX was to enable organizations to improve customer loyalty and increase revenue by delivering context-aware mobile information that matches their customers’ real-time needs and preferences. A retail store, for example, can use the CMX solution to enhance mobile shopping experience, increase loyalty app usage, create targeted personalized marketing and context-rich notifications, and use on-premise visibility to understand and adapt to customer behavior. Its no surprise that the majority of our customers have jointly embraced this Cisco vision and a lot of our competitors are now trying to follow suit.

But the proof is in the pudding.. Read the full blog to find out how Cisco has executed on this vision.

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Cisco Positioned as A Leader in the Gartner Wired and Wireless LAN Infrastructure Magic Quadrant – For a 2nd Time in a Row!

Gartner has released their 2013 Wired and Wireless LAN Infrastructure Magic Quadrant.  For the 2nd time in a row, Cisco is recognized as a leader in this highly anticipated publication.

Without further ado, here is the 2013 Gartner Magic Quadrant for the Wired and Wireless LAN Access Infrastructure (Authors: Tim Zimmerman and Mark Fabbi; Published 3rd September 2013).
Read More »

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Cisco in the Contact Center Business: Reflecting Back and Looking Ahead

With Cisco recently closing our fiscal year, I naturally started to reflect on the past year in our contact center business, and on our history in this market.  Since Cisco entered the contact center market in 1999, the industry has changed in countless ways.  We’ve seen technologies come and go.  We’ve seen an explosion in the number of channels customers use to connect with companies.  We’ve seen the mobile device become the primary entry point to many contact centers—regardless of channel.  And we’ve seen start-ups, new business models, consolidations, and divestitures.

With all of these changes and inflection points over the last decade or so, Cisco has been able to make its mark in the contact center industry.  We’ve grown steadily over the last several years.  In fact, Cisco became one of the top three Contact Center vendors after only five years in the market. As we’ve continued to grow and lead in this industry, we have shipped nearly 3 million Contact Center agent seats, providing the front line personnel with the resources needed to maintain relationships with customers. Cisco shipped 900,000 seats in just the past two years – and the impact that Cisco contact center solutions are making on the level of customer care offered by businesses of all sizes shows no signs of slowing down!

Today, universities fielding more than 25,000 student calls daily, financial institutions using 10,000 customer service agents to answer customer calls and inquiries, and countless other businesses rely on Cisco’s leading Contact Center technology to provide outstanding service and easily manage customer relationships to improve business.

On average, more than 2,600 businesses Read More »

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Securing Any Device—For the Exceptional Connected Experience

February 11, 2013 at 4:23 pm PST

Secure access continues to be paramount for a connected world. People connect to the Internet for business and for personal use, from wired, wireless or mobile devices—locally and remotely. The Internet is a global system of interconnected networks. User devices, the Internet, and all computer networks are the target of a growing number of increasingly complex security threats. Let’s take a look at some recent trends from the Cisco Connected World Technology Report that speaks to the need for secure access:

  • Three devices is the average per end user with the desire or mandate to work anywhere and anytime—how do we ensure control of all these devices?
  • 71 percent of the next generation workforce will not obey the policies—how do we enforce policy?
  • 60 percent will not be responsible for protecting corporate information and devices—how do we protect sensitive data?
  • Mobile malware is growing; Android malware grew over 2000% from 2012 but is only 1% of the web malware encounter—how do we ensure secure connection from your mobile device and with web intensive users   Read More »

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