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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Many business and IT leaders understand the current benefits of mobility, but some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

How can today’s CIOs be prepared to travel down the mobility road ahead? Here are three key points to consider:

1. Mobility is fueling the growth of the Internet of Everything.

We define the Internet of Everything as bringing people, process, data, and things together to make networked connections more relevant and valuable.  The concepts of mobility and IoE are not running parallel paths. Instead, the Internet of Everything is in large part, fueled by the growth of mobility. We see this best in the solutions and scenarios driving adoption – from farmers using sensors to monitor livestock to the hospitality industry creating more personalized experiences for their guests, mobility is a significant driver in bringing the IoE to life.

2. Mobility is driving a new customer experience.

In the coming years, we will continue to see the transformation from customer service to customer experience, both inside the workplace and with external customers. With increased mobility, it’s no longer enough to simply provide product information or the basic tools to get the job done. Employees and customers want more integration, more personalization and more context. Demand for this capability is setting the stage for tomorrow’s customers and employees, who will desire better integration of apps, content and context to make their decisions; both lifestyle and business decisions.

3. Mobility extends beyond traditional “carpeted office” applications.

Several years ago, the concept of BYOD and mobility might have been viewed as more easily deployed in traditional office settings. Today, mobility is significantly extending across the value chain. The results are driving more efficient organizations and industries built on the power of predictive context.

Like a traveler embarking on a long trip, organizations must be prepared to meet the challenges and opportunities for the road ahead. Learn more about how your business can benefit from an architectural approach to mobility to reap the benefits of the Internet of Everything.

Read the full article: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Join the conversation, follow @Cisco_Mobility on Twitter, #FutureOfMobility.

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Summary: CIO Perspectives – Mobility, Customer Experience and the Road Ahead

In my conversations with many CIOs and IT leaders, they have agreed that investing in mobile and BYOD policies will contribute to the long-term success of their business.

However, many are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace. Here are three points to consider as you plan to travel down the mobility road ahead:

1. Mobility is fueling the growth of the Internet of Everything and it’s impacting various industries.

For example, in the retail, entertainment and hospitality industries, increased mobility is driving more networked connections between customers and brands. By combining the power of location- based services to better reach customers on their mobile devices and deploying smart sensors to optimize a guest stay or manage retail inventory, these industries are transforming customer experience and the bottom line. Read More »

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CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Today’s CIOs understand how mobility and BYOD programs have benefited the companies thus far – from increased productivity, improved collaboration, reduced costs and much more, according to a recent Mobile Enterprise article.

In my conversations with many CIOs, they have agreed that mobile leads to more mobile. The success of their initial mobile solution deployments created a demand for more improvements, a challenge that was welcomed.

However, as many business and IT leaders understand the current benefits, some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

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Building a Successful Mobility Roadmap

Recently, I was able to chat with Forbes contributor Dan Woods about how Cisco increases productivity and efficiency of its sales staff through a methodical approach to mobility.

Specifically, today’s mobile landscape is demanding constant evolution. From listening and responding to the mobility needs of employees to deploying home-grown apps, a flexible and holistic roadmap for mobility and mobile apps is essential. While mobility continues to be a growing trend that offers businesses new opportunities, many companies have yet to fully realize the true potential of mobility.

With this in mind, many business leaders may ask:

  • How can my enterprise recreate Cisco’s approach to mobility success?
  • How can my organization realize all of the benefits a mobility strategy can offer?

cisco_blog_mcKittrick_imageFinal (2)Why Mobility Matters

You don’t have to look very far – probably the nearest airport lounge, coffee shop, or even living room – to see how the influx of smart, connected devices is changing how and where we work.

However, basic BYOD and mobility policies are becoming more comprehensive in order to support emerging trends like the rise of enterprise apps and demand for a faster and personalized user experience. In fact, according to a CIOL article, CIOs will continue to put mobile first, understand and invest in mobile enterprise apps, and integrate corporate mobility policies in the next year.

In addition, mobility – and its untapped potential – is shaping the bottom line.

A recent CIO Insight article sheds some light: A survey from Mobile Helix supports that CIOs and IT leaders recognize there is untapped business value potential from investing in mobility. Read More »

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Summary: Tackling Mobile Security Risks for Government

As mobility becomes more pervasive, these concepts of cyber crime have become engrained in our work/life culture. These issues have earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent) are putting themselves and their agencies at risk. Read More »

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