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CIO Perspectives – Mobility, Customer Experience and the Road Ahead

Today’s CIOs understand how mobility and BYOD programs have benefited the companies thus far – from increased productivity, improved collaboration, reduced costs and much more, according to a recent Mobile Enterprise article.

In my conversations with many CIOs, they have agreed that mobile leads to more mobile. The success of their initial mobile solution deployments created a demand for more improvements, a challenge that was welcomed.

However, as many business and IT leaders understand the current benefits, some are still wondering what’s down the road and how the growing Internet of Everything (IoE) will impact the future of mobility and enhance tomorrow’s digital experience, for those both inside and outside of the workplace.

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Building a Successful Mobility Roadmap

Recently, I was able to chat with Forbes contributor Dan Woods about how Cisco increases productivity and efficiency of its sales staff through a methodical approach to mobility.

Specifically, today’s mobile landscape is demanding constant evolution. From listening and responding to the mobility needs of employees to deploying home-grown apps, a flexible and holistic roadmap for mobility and mobile apps is essential. While mobility continues to be a growing trend that offers businesses new opportunities, many companies have yet to fully realize the true potential of mobility.

With this in mind, many business leaders may ask:

  • How can my enterprise recreate Cisco’s approach to mobility success?
  • How can my organization realize all of the benefits a mobility strategy can offer?

cisco_blog_mcKittrick_imageFinal (2)Why Mobility Matters

You don’t have to look very far – probably the nearest airport lounge, coffee shop, or even living room – to see how the influx of smart, connected devices is changing how and where we work.

However, basic BYOD and mobility policies are becoming more comprehensive in order to support emerging trends like the rise of enterprise apps and demand for a faster and personalized user experience. In fact, according to a CIOL article, CIOs will continue to put mobile first, understand and invest in mobile enterprise apps, and integrate corporate mobility policies in the next year.

In addition, mobility – and its untapped potential – is shaping the bottom line.

A recent CIO Insight article sheds some light: A survey from Mobile Helix supports that CIOs and IT leaders recognize there is untapped business value potential from investing in mobility. Read More »

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Summary: Tackling Mobile Security Risks for Government

As mobility becomes more pervasive, these concepts of cyber crime have become engrained in our work/life culture. These issues have earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent) are putting themselves and their agencies at risk. Read More »

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Tackling Mobile Security Risks for Government

“Cyber threats. Security breaches. Hacking.”

As mobility becomes more pervasive, these words have become engrained in our work/life culture. The issue of cyber crime has earned national news headlines as governments across the globe grapple with how to build both secure and mobile-enabled infrastructures.

A few weeks ago, Cisco and Mobile Work Exchange released findings from a self-assessment tool that highlights some interesting statistics, enabling us to better understand mobile security best practices and vulnerabilities. The report specifically looks at government employees, 90 percent of whom claim to use at least one mobile device for work, and reveals that many government workers (41 percent)  are putting themselves and their agencies at risk.

Cisco_MobilitySecurity_PatFinn_Final

Here are a few other compelling findings:

  • On mobile devices, 31 percent use a public Wi-Fi connection and 25 percent do not set passwords.
  • 6 percent of government employees who use a mobile device for work say they have lost or misplaced their phone. In the average Federal agency, that’s more than 3,500 chances for a security breach.
  • Despite the Federal Digital Government Strategy, more than one in four government employees have not received mobile security training from their agencies.

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Summary: A Balanced Approach to Mobile Security

For the benefits of collaboration to be better realized, IT leaders must take a balanced and strategic approach to mobile security that focuses more on protecting the network and proprietary data and less on implementing overly broad restrictions.

Gartner recently made three interesting predictions about mobility in the workplace. And while each of these predictions are compelling – they only offer one-side of the story and the solution:

  1. Twenty percent of BYOD projects will fail by 2016 due to IT’s “heavy hand.”
  2. Strict mobility policies will drive employees to want to isolate personal data from business data.
  3. Mobile browsers will gain market share for app delivery for multiple platforms, and the role of HTML5 in solving issues that arise with the multiple platform problem.

Instead, IT leaders should encourage employees to use secure solutions on devices connected to the network. Managing belief and behaviors of users and deploying a flexible infrastructure that can support an open BYOD policy and mitigate advanced security threats, can have tremendous impact on creating an immersive collaborative environment.

Learn more about how Gartner’s mobility and security predictions can affect the future of collaboration by reading the full blog: A Balanced Approach to Mobile Security.

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