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Successfully Managing the Mobile Collaboration Experience

December 17, 2012 at 2:30 pm PST

Based on the conversations I have every day with Cisco customers, the impact of mobility on organizations cannot be denied.

Abundant data details how the proliferation of mobile devices is affecting communications, collaboration, and the way we do business today. For example, Cisco recently commissioned a Forrester Research report that looks at mobility, virtualization, and other enterprise-level technology initiatives. Nearly half the firms surveyed are implementing “bring your own device” (BYOD) programs to support employee-owned devices.

I’ve outlined my position in the past: BYOD is an opportunity, not a threat. There are profound benefits for organizations that embrace BYOD and mobilize the collaboration experience.

Collaboration is increasingly taking place on personal and company-provided mobile devices. According to a Read More »

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Mobility and Virtualization in the Next-Generation Workplace

I’m one of the lucky ones. Many of my peers work in companies that aren’t as forward looking about IT as Cisco is. Where they struggle to keep up with the demands of today’s employees, I’m fortunate to work in an environment that offers workspace flexibility and access to telepresence, web conferencing, and a social platform based largely on the employee’s choice of device.

That’s not to say that we’ve got it all figured out at Cisco. As I onboard new college graduates, I, too, find myself struggling to meet their expectations. I think we’ve entered a phase in which all business and IT leaders will lag slightly behind the workplace expectations of the new generation.

To better understand this fundamental shift, we recently commissioned Forrester Research to look specifically at mobility, virtualization, and other enterprise-level technology initiatives.  Read More »

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New Workspaces for New Worlds of Collaboration

November 6, 2012 at 6:00 am PST

I recently wrote about “Collaborating with the New Generation” after being enlightened by a panel discussion with a group of Millennials. In the theme of looking forward and new generations, Forrester Consulting completed an in-depth online survey about the next-generation workspace with 325 senior-level IT decision makers in the United States, Europe, and China.

Not surprisingly, the workspace is evolving in much the same ways employee habits are. As employees look for more flexibility in devices and where they work, enterprises are implementing mobility, collaboration, virtualization, and security solutions that align to these needs. What does it mean to you? Read More »

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Cisco Customer Collaboration: Moving Full Steam Ahead

As we continue our march to #1 worldwide market share in contact center, guidance and input from the analyst community, partner ecosystem and valued customers is critical. The last few months marked three important Customer Collaboration events for Cisco, which helped validate our messaging and execution plan, as well as educate these key audiences on our solution portfolio.

The Cisco Customer Collaboration Partner Sales Summit was Read More »

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New Forrester Report Offers Insights to Deploying Virtual Network Services

July 2, 2012 at 12:03 pm PST

An interesting new report has been issued by Forrester Research that provides a great deal of market research and insight into the challenges of the data center network supporting large-scale virtualization. The report provides a representative view about the types of obstacles organizations are facing and where they are making new investments, along with some recommended best practices. As usual, the application services infrastructure is one of the biggest challenges, i.e., how to replicate the layer 4-7 and security services that mission-critical applications require in a highly virtualized or hybrid cloud environment. While servers and networks have largely been virtualized, relying on physical firewalls or application controllers can undermine or limit the beneficial effects of virtualization.

Forrester starts by pointing out what benefits customers are looking for and where they see the greatest growth in virtualization going forward. Over the next four years, Forrester sees 500% growth in total virtual x86 workloads that will be hosted in private cloud IaaS (Infrastructure as a Service), where virtual servers are isolated between tenants, compared to 170% growth in private cloud pools in organizations’ own data centers. Forrester points out that overlooking virtual services can “negate private and public cloud investments”, however. 33% of their respondents indicated that they have difficulty integrating public services with internal virtual infrastructures, with 24% specifically citing “frustration with capability, agility and flexibility of traditional application delivery controllers (ADC)”. (see next table).


Read More »

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