feedback

Support Innovation: How Cisco TAC is transforming documentation and simplifying self-service

2 min read

Cisco Support Services’ TAC is on a quest to improve self-service offerings, make information easier to find, and help you resolve issues without opening a case. To achieve this goal, we have refactored and remodeled the oldest but most heavily used type of intellectual capital: Documentation. 

July 22, 2022

SECURITY

A Unique Cybersecurity Career Path: From Journalism to Cisco

6 min read

A Cisco leader shares her strategies for crafting a cybersecurity career path and managing through creative problem solving, direct feedback and self-awareness.

October 13, 2016

PERSPECTIVES

The We’re Listening Blog series: Survey says…Make it simple and easy

2 min read

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to...

April 6, 2016

PERSPECTIVES

The We’re Listening Blog Series: We’re Listening Better! Shorter CSAT, Fewer Surveys, Feedback Loops, New Wa …

2 min read

The main reason we set up the We’re Listening blog series was to tell you what we’re doing to improve based on the feedback you give us. Once in a while, we also like to check in on the ways that we ask for your feedback – are we using the right channels? Asking the […]

October 6, 2014

SECURITY

Nominations are Now Open for Cisco Champions for Security

1 min read

Are you passionate about security technology? Are you interested in connecting with a global network of people like you? If so, you could be a good candidate to join the all-new Cisco Champions for Security group. Cisco Champions are a group of individuals from around the world who enjoy connecting with each other and sharing […]

September 13, 2013

NETWORKING

Enhancing the MSE User Experience: Backup & Restore, Menu-based Device Setup

3 min read

Following the last MSE blog on CleanAir, today I wish to explain how we prioritize the Mobility Service Engine’s user experience. Listening to customers and implementing changes/features based on customer feedback has been a great strength of Cisco products. We from the Mobility Services Engine team strongly believe in this principle and make sure that […]

April 22, 2013

NETWORKING

MSE Blog Series Part 5: Revamping the MSE Licensing Scheme

2 min read

In the last MSE blog, my colleague Lucy discussed wIPS as a feature of MSE Release 7.4. To further the conversation around Release 7.4, I’m going to describe the new licensing scheme. We at Cisco believe strongly in the mantra of valuing customer satisfaction. Feedback we received on the Mobility Services Engine (MSE) licensing scheme inspired […]