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Use Cloud Collaboration to Improve Your Agency’s Communication

Collaboration technologies power a new way of working where everyone, everywhere can be more productive through face-to-face and instantaneous communication.  In previous posts, we’ve discussed how VoIP, TelePresence and Mobile Collaboration are reshaping the government workspace. For those organizations that often forced to do more with less, flexibility in service models is essential to accessing these transformative technologies.

As we've seen in education, the move from on-premise service models to the cloud gives organizations the ability to deploy advanced collaboration services while minimizing the requirements of an upfront investment. But a hosted delivery model not only minimizes cost, it also increases efficiency and effectiveness, reduces the burden on IT staff and ensures access to the latest releases.. With the right deployment model government workers can access the collaboration tools they want, whenever they need them.

When the City of Charlotte, North Carolina was preparing to host the 2012 Democratic National Convention cloud was the easy choice. With Cisco Hosted Collaboration Solution (HCS) the city was able to integrate its contact call centers and deliver excellent caller experiences to citizens and visitors before and after the political convention.  With Cisco HCS the city found a solution that scaled to meet their needs during a major event and continues to better serve its citizens. But the benefits of choosing cloud don’t end there. With cloud services the City of Charlotte has lowered the total cost of ownership for the contact centers saving the city more than $100,000 a year!

With that kind of financial and operational flexibility, it’s not a surprise that more agencies are turning to hosted solutions. Is your government organization ready to take advantage of the cloud?

 

 

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US Federal Government Makes Huge Strides in IPv6 Deployment

The US Federal Government, like many large IT organizations  and other national governments recognizes the important of transition their networks to support IPv6. On Sept 2010 a memo on the transition to IPv6, was issued by then Federal CIO; Vivek Kundra, outlining the government’s commitment and rational behind expediting the operational deployment and use of IPv6.

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Government Telework Programs Ready to Take Off, But Hurdles Remain

February 2, 2012 at 1:11 pm PST

We’ve been singing the praises on this blog about the Federal government’s efforts to encourage telecommuting for its employees. While great strides continue to be made, new research reveals some hurdles that still remain, before widespread adoption will ensue.

First, the good news.  Since the enactment of the Telework Enhancement Act in late 2010, the Federal government has clearly made telework a priority for agencies through the creation of an official guide and an overall cultural shift. Read More »

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Technology in the federal government

I recently had the opportunity to visit with Bill Bransford. Bill is with Shaw Bransford & Roth P.C., a law firm in the DC area, and is also the host of FED TALK, a radio show that is taped live every other Friday at 11:00 a.m. I was one of the two guests on this past week, along with Tim Simon, to discuss technology in the federal government. Topics included Cloud Computing, Cybersecurity, Mobility and Telework, and the ever famous Bring Your Own Device to work discussion. Read More »

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