Many highly successful companies have a common characteristic- their customer care strategy is supportive of, and in alignment with, their corporate brand strategy, often driving to provide a consistent customer care experience, irrespective of the channel used for customer engagement.
Customers’ expectations and demands are growing and changing rapidly. Customers today are different from yesterday. They want to be helped quickly, efficiently, and on their terms. Businesses must learn to successfully deliver against these customer expectations.
Cisco’s broad partner ecosystem plays a pivotal role in helping businesses achieve these desired outcomes. This includes delighting their customers, and winning (and keeping) new business. Cisco collaborates every day with hundreds of established partners who have a wealth of experience and expertise in the customer care industry and our solutions. As trusted advisors, Cisco’s channel partners are positioned to deliver unique value-add services.
Along with our partners, Cisco makes tremendous investments in our partner ecosystem and our shared momentum continues to build. We recently hosted Cisco Customer Collaboration Sales Summits in the Americas and in Europe, bringing together over a thousand partners, developers, and Cisco sales experts to learn and share best practices. Read More »
Tags: Cisco, collaboration, customer, experience, sales summit
With the growing influx of new mobile devices, connected things, bandwidth intensive applications and more data, the network is more relevant to business success than ever before. Back in June of 2012, Cisco saw that we needed to move away from multiple network systems loosely linked together to an agile and simple infrastructure, streamlined policy and centralized management would be needed to support new business demands. We called it Cisco Unified Access and we aligned the solution to three pillars: One Network, One Policy and One Management.
For the last few years, we have focused on delivering new products and functionality under this Unified Access model. Below is a timeline of products released as part of the Unified Access framework. Cisco lead the way in delivering gigabit 802.11ac Wi-Fi., converged wireless control in access switches and through the acquisition of Meraki – a complete cloud-managed network solution.
The timeline above doesn’t represent every feature and function we have delivered, but it shows Cisco’s commitment to this Unified Access model, both from a cloud-managed and on-premise solution perspective.
Today, Cisco is announcing a number of new products and new functionality to existing products that will help mobilize the workforce, secure the business and increase IT agility. The announcement includes the following: Read More »
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Norway’s longest running IT conference , IT-tinget concluded yesterday in the beautiful town of Tonsberg about an hour south of Oslo.
The event has been running for 31 years now and is organized and run by Cisco’s partner Evry.
This years theme is “#UserIsKing” , and Cisco hosted a special Retail Break out session along with Evry where Customer Experience and Engagement were the main focus. Read More »
Tags: #userisking, analytics, Cisco, cmx, Conference, customer, device, End User, engage, engagement, evry, experience, innovation, innovative, IT, IT-tinget, lbs, location, location-based, marketplace, mobile, mobility, Norway, retail, scandinavia, service, services, smartphone, technology, user, wi-fi, wifi, wireless
IDC’s SMB Survey comparing IT spending priorities in 2012 and 2013 concluded that the top three requirements for the network are performance, security and capacity.
How is designing a network different for a giant auctioneer different from other mid-sized enterprises?
Ritchie Bros. Auctioneers is the world’s largest auctioneer of heavy equipment and trucks. They sell billions of dollars of unused and used equipment at hundreds of unreserved public auctions each year. What’s even more impressive is that they are able to do this with only 1300 employees worldwide. Read the full blog here Read More »
Tags: auction, auctioneer, byod, device, employees, experience, network, ritchie, ritchie bros, secure, security, simple, user, users, wi-fi, wifi, wireless
It’s always been important to remote workers to have a solution that provides both secure connectivity to their corporate network and simple user experience.With the recent Summer Blockbuster release of the Cisco Wireless Release 8.0, using the OfficeExtend 600 Series Access Points (OEAP-600) just got better. Here are a few of the enhancements that come to OEAP-600 with Release 8.0:
- Firewall for personal networking – Provides port/application protection for personal network traffic that can be controlled by the end user. While the corporate firewall is protecting your corporate data traffic, you now have the capability to make your personal network traffic more secure also with this feature.
- Split-tunnel for Internet traffic – Enables corporate clients to reach the Internet directly through the WAN instead of tunneling the data traffic through the corporate network. Provides the IT administrator the flexibility to configure the level of split-tunnel capability needed for their network. Together with the existing Split-tunnel for Printer feature the OEAP-600 provides maximum flexibility for printing and managing data traffic between the remote & corporate office.
- QOS Enhancements for Voice traffic – Assigns high priority for voice packets for remote workers using the OEAP-600 and a VOIP solution in their home or remote office to enhance the remote workers voice call experience. Read More »
Tags: access point, admin, administrator, business, call, Cisco, client, connection, corporate, data, employee, End User, enhancement, experience, firewall, flex-work, flexible, internet, ip, IT, Manage, network, office, OfficeExtend, phone, QoS, quality, release 8.0, remote, remote worker, secure, security, services, solution, split-tunnel, telephony, teleworker, traffic, Voice, voice packets, vpn, WAN, wi-fi, wifi, wireless, WLC, workforce