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How Cisco IT Is Preparing the Global WAN for More Cloud Applications

Cisco IT is preparing our global WAN for employees’ growing use of third-party cloud services. Already we use more than 400 cloud services. The most popular are Cisco WebEx, Salesforce, SAP, and Office365. Read More »

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Three Steps for IT to Deliver Better Business Results

The situation that many IT people find themselves in today is dripping with irony. They’ve deployed so many innovations over the years to address so many business challenges, that now most of their time is dedicated to simply keeping their systems running. Without incremental resources during these lean budget times, their new innovation cycles decline in direct proportion to their past innovations.

Given the current budget realities, how can IT break out of this innovation trap?

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The other side of the jack: Is your Enterprise Network enterprise ready?

“Give me the best servers you have”, they said.

“Give me the best computers you have”, they said.

“Give me more mobile devices”, they said.

“Give me the network required to use all these things”, they (almost) never said.

The enterprise network is still very much considered to be just that hole in the wall next to the electricity outlet. It used to be that you came to work and moved the mouse to wake the computer. Later you plugged your laptop into that other weird looking jack labeled Read More »

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A Major IT Shift – Delivering Business Outcomes

During geek-fests like CiscoLive, it’s easy to become hypnotized by all the amazing technology. So many smart people are innovating in so many amazing ways. When the party’s over, though, we all need to get back to business. Not just CIO’s and CTO’s – everyone in IT needs to focus on business outcomes – now more than ever. Here’s why.

IT is under increasing pressure to innovate and help deliver business results, as evidenced by several new data points in our industry. Understanding these trends and next steps can help IT, business, and operations teams all work better together to deliver more value from technology.

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What do WebEx QoS and Phone Troubleshooting Have in Common? Part 2

What do WebEx QoS and Phone Troubleshooting have in Common?

If you read my previous blog then you’ll already know that the answer is Medianet. In Part 1 of this 2 Part blog series I discussed the new reverse Metadata capability, provided by a Cisco network, that allows an Enterprise to enable granular QoS marking for all the different media streams that make up a WebEx meeting. In this 2nd instalment, we’re going to take a look at how we can extend Medianet’s Mediatrace capability to Cisco’s 79XX, 89XX and 99XX IP Phone portfolio.

The other recent innovation for Medianet is Prime Collaboration’s ability to now invoke a Mediatrace for a number of IP Phones models that don’t support the MSI (Media Services Interface). As these devices cannot originate Metadata, it has been previously impossible start a Mediatrace through end point selection for telephones in Prime Collaboration. It is now possible, reactively and proactively, to troubleshoot voice quality issues on 79XX, 89XX and 99XX devices, using the same combination of Medianet and Prime Collaboration tools that have previously only been applicable to personal and room based video systems. Take a look at one of my previous blogs, “Medianet in Action”, for some additional background material on video troubleshooting. The demonstration below shows how to start a Mediatrace for a pair of phones.

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