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Collaboration: Empower, Engage, Innovate

For organizations, the importance of tapping more deeply into their human capital – unlocking the potential each person brings to the table — has never been greater.  In my previous blog post, I touched on how Cisco believes people working together can achieve extraordinary things.  The challenge is how to best bring them together as participants in a global economy, who may not physically be in the same place at the same time.  This requires organizations to:

  • Empower their people to work their way — where, when and how they want — without limits.
  • Engage their people by providing the right collaboration tools so they can stay more connected with their peers and other organizations, which in turn allows them to …
  • Innovate as they foster better relationships and become more creative in developing new products, solutions and process that help their organizations

As the range of available collaboration technologies has continued to broaden, the focus for IT has begun to swing Read More »

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The Lone Admin and The Cisco Technical Support iPad App

Authored by : Kent Wong, Product Manager, Technical Services

It was a evening like any other.  The Lone Admin walks into a his local watering hole to relax after a full day of battling issues and keeping his company’s network safe and secure.  He is known somewhat as a miracle worker, a conundrum wrapped in an enigma.  Even against the most sinister of network issues he is able to stand his ground and find resolution all by himself.  How does he do it?  None of his peers know.

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Virtual Events on Facebook [Case Study]

November 29, 2010 at 9:11 am PST

Inspired by the launch of the 2011 Ford Explorer.

On the 26th of July, 2010, Ford ended a decades old tradition of unveiling new models at flashy expensive auto shows, and took a leap of faith with Facebook. If you didn’t see this event as it happened, take a look on Mashable. In a nutshell, Ford used a dedicated fan page to build hype before, during and after the unveiling of the 2011 Explorer.

This event was extremely successful, surpassing its pre-launch fan target of 30,000, and I wanted to experiment with this concept. One of the Facebook pages that I moderated was about to surpass 100,000 fans and we were about to launch a new app exclusively for this community. I initially wanted to have live videos via USTREAM, but with limited time and resources, we narrowed the scope to text Updates, and Photo shares.

Tip: Always narrow scope before pushing dates, otherwise dates will continue to slip and nothing ever gets done. Check out this great post by Matt Mullenweg, 1.0 Is the Loneliest Number. Read More »

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100,000 facebook ‘Likes’ and a new Cisco SuperFan Program!

The Cisco Facebook page has just hit a new milestone with over 100,000 ‘likes!’ We would like to thank all of our 100,000 fans that have been an integral part of the Cisco facebook community! As the Cisco facebook community manager I want to personally thank all of the fans for helping us reach 100,000 likes. Check out my video below to the 100,000 (and growing) Cisco facebook community and the announcement of our new Cisco SuperFan facebook program!

In honor of our facebook community, we are launching the Cisco SuperFan, a new fan appreciation program to highlight some of most active and engaged fans on our page! Read the details below to see how you can become a Cisco SuperFan!

Do you engage in active discussions on the Cisco facebook page? Comment on different Cisco content? Post photos to the Cisco fan photo section? If you answered yes to any of these questions, then you could definitely be in the running to be Cisco’s SuperFan!

The Cisco SuperFan is a continuous program where the most engaged facebook fan is chosen as the Cisco SuperFan. Criteria for becoming a Cisco SuperFan includes:

  • Volume of comments on Cisco content
  • Participation and contribution to insightful, engaging discussions on the page
  • Posts photos in “photos by others” section
  • Overall standout fan

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