Often we focus on the challenges associated with IT with little consideration of the end user viewpoint. In Cisco’s Work Your Way Global Study, completed in January of 2013, we polled over 1300 IT professionals and business-focused end users around the globe to investigate how BYOD is not only affecting IT, but how the challenges directly impact the end user experience. We were curious to compare and contrast the different viewpoints to understand if the difficulties IT was facing had an impact on how end users get their devices on the network, access business applications and perform day-to-day activities on the move. Check out the Borderless Blog to see our awesome infographic!
We recently co-hosted a Voice of the Customer (VoC) event where we had several End User manufacturing customers as well as Machine Builders and Systems Integrators present. My new series on Machine Builders will start next week, but I wanted to capture a few thoughts and ask for opinions.
We’ve been working along on an assumption that many End User manufacturing customers are reducing their engineering staff and working under cost pressures as well as time pressure. We presumed that they are relegating or subcontracting a lot of the work that would typically be done in house back to machine builders or systems integrators. This clearly has impact on the business model of a machine builder, considering up front design, integration, installation, support and retrofitting. Read More »