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The Value of a Trained & Certified Employee

We recently commissioned a research initiative to explore the value of certifications in the workplace and to better understand the ways that Cisco training aids employers and employees. The study, which was conducted by an independent research firm, was designed to measure employer perceptions of highly valued individuals in their organizations.

The study focused on both employee performance as well as company performance metrics. Employees who were Cisco certified were found to have increased speed and effectiveness in completing network-related IT projects, resolving technical problems and an ability to come up to speed rapidly during onboarding. When employers were asked to quantify the impact a Cisco certified professional had on the company, results showed a decrease in network support costs and downtime as well as the ability to increase project load and customer satisfaction.

Key findings from the study include:

  • Seventy-eight percent of network managers in the survey rated their Cisco certified staff as coming up to speed more than 20 percent faster.
  • More than half of the networking managers in the survey rated external customer satisfaction as being 30 percent or better as a result of Cisco certified staff.
  • Network managers in the survey believed that Cisco certified employees reduce network downtime by as much as 37 percent on average.

The research demonstrates that employers place significant value on Cisco certifications and training, with almost three-quarters agreeing that their Cisco certified employees are more knowledgeable and more valuable than their noncertified employees. The study validates what we knew all along: certifications deliver value with a wide variety of benefits for both employers and employees.

Find the full white paper here: http://www.cisco.com/go/hire

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Cisco Named to Working Mother 100 Best Companies List

As a working mom of two of the best and brightest kids (no bias here!) I couldn’t be prouder that Cisco again made the Working Mother 100 Best Companies list.  When you think about it though, “Mother” is a bit of a misnomer here. Really most Cisco employees, about 99 percent in fact, benefit from the flexible work practices that have become the hallmark of our corporate culture and one of the things that makes Cisco such a great place to work.

Progressive, flexible work policies are table stakes, but lets not forget about the technology that has made it all possible. I remember back in the day, I was working late one night at home when my dial up (yes, dial up) malfunctioned. I had to hop in the car close to midnight and drive to the Cisco office just to log onto the corporate network and send an email. Today, thanks to the power of the network (do I sound like a commercial?) I can work from anywhere, at anytime and be productive.

While flexibility is key, it’s not the only thing that Working Mother highlights as a characteristic of a “Best Company.”   Check out the complete story for more details.

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The Role of Executives in Employee Engagement: Crossing Your T’s and Dotting Your I’s

August 21, 2013 at 11:58 am PST

In our #ciscosmt Twitter chat yesterday, we talked about how to engage employees in social media. On a very high level, I presented the pillars of our program: identify, activate, recognize and measure. And previously, I blogged about a potential framework you can use for your own Social Ambassador program (that’s what we call our employee engagement program at Cisco).

At the end of the session, I offered 3 key takeaways for companies interested in starting or improving their employee engagement programs (these are all Twitter-friendly nuggets): Read More »

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International Woman’s Day: A Celebration for ALL Women

On 8 March, thousands of International Women’s Day events have been planned throughout the world. The focus of the day generally expresses respect for ,and appreciation towards women who have achieved greatness on the public stage. More often than not it is to acknowledge their accomplishments in economics, political and social change.

I’d like to take a moment today to thank several remarkable women colleagues that I work with every day who move the ball forward, inch by inch, to make sure that the impact of our efforts to improve the world do not go unseen.

Read More »

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I [HEART] Our Employees: From Employees to Social Brand Ambassadors

February 20, 2013 at 10:43 am PST

The other day I was reading an article about “Cognitive Dissonance: Why Social Sharing Creates Employee Advocates”. Intuitively you would suspect that “employee sharing can influence your employees to love your company more” but I’m always thrilled to see research, data and science to support these theories. Thank you, Psychology!

If you’re still skeptical about why employee enablement in social media matters, consider these factoids:

(1)    41% of people believe conversations with company employees to be the most credible specialist sources of information.

(2)    There are over 10 million social mentions of the Fortune 100 each month…With Twitter generating the most amount of chatter.

(3)    56% of customer tweets to companies are being ignored.

(4)    70% of brands ignore Read More »

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