We’ve heard you say that choosing the right software releases on Cisco.com is too complex. It’s too difficult to narrow down your options and know whether you’re really getting the software that meets your needs.
Now imagine that you have a “configuration cheat sheet” for all Cisco software updates that tells you exactly which release will best suit your memory, reliability and system resource needs. Would that simplify your experience?
This is exactly how the SW Research Tool on Cisco.com works. Using the tool, you enter your requirements for hardware and software features, and access and download the right Cisco software that meets your needs immediately, all in one place, with a few simple clicks.
The tool has been live on Cisco.com since September 2013. Today, you can access release suggestions for 47 product groups (including high-end routers and switches and our newer products) via the SW Research Tool. The same suggestions are also available from the SW Download site, so you can continue to use the download venue of your choice. The current statistics show that 65 percent of all downloads via Cisco.com are for Cisco “Suggested” software versions. Our back-end metrics show both an increasing adoption rate and an improved quality experience for those versions.
Here’s what people are saying about their recent experiences…
“I often get software version recommendation questions from customers. This tool cut down the time this task took tremendously. The feedback has been very positive.” – Cisco Systems Engineering Manager, Americas
“Early adopter reviews help us a lot before we push out new code.” – Cisco Partner
“After reviewing the Software Research application I’m very impressed with the features offered. No doubt that when the product list grows more complete we’ll be using the tool regularly.” – Cisco Customer
Watch a brief video on the SW Research Tool for more information, or read our quick tips guide.
Have you used the SW Research Tool? Tell us what you think, and help us fine-tune the process for an even better experience doing business with Cisco.
Tags: Ease of Doing Business, software adoption, software downloads, software release, we-are-listening
The We’re Listening blog series has tracked some of the new programs and capabilities Cisco is introducing to make it easier to do business with us. The corporate Ease of Doing Business (EoDB) Program drives many of these improvements, so I’ve invited EoDB executive lead (and Cisco EVP of Operations) Randy Pond to discuss some of the accomplishments and upcoming plans that will make it easier for our customers and partners to do business with Cisco. Among those are:
- Improvements to software licensing, including big changes to the product license registration page that allow customers to complete more self-service licensing transactions, and the roll out of the new Cisco Software Central portal, a one-stop shop for all your software licensing needs
- Creating a more consistent negotiation and deal approval process globally
- A renewed focus on our partners’ experience
- Stronger focus on the role of User Experience design and philosophy in every Cisco product, policy, and process.
By Guest Contributor Randy Pond
We’ve made it no secret that Cisco aims to become the #1 IT company. And while our development teams are hard at work to bring you exciting new technological offerings in software, cloud and security, there’s another critical piece of the equation – delivering an exceptional customer experience. This is a huge priority for John Chambers and the entire leadership team, and it boils down to consistency and simplicity. Over and over again, I’ve heard customers say that doing business with Cisco can be a mind-warp of changing policies, too many steps and new obstacles to deal with. This has to change. Today, we have teams across every function at Cisco concentrated on finding and making the changes that will have the biggest impact on your customer experience. Read More »
Tags: Cisco Software Central, deal approval, Ease of Doing Business, negotiation, partner community, software licensing, user experience, we-are-listening