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Collaboration Notes from Cisco Live: Thursday Recap

May 22, 2014 at 11:22 pm PST

The collaboration momentum at continued today. First up this morning was a Cisco Live Executive Interview with Peder Ulander. In it Peder talks about how the way people work is changing and how Cisco is adapting technology to meet those changes.

He covers our latest DX Series products as well as shares how American Express is using remote expert and video to better serve customers. In a pilot program, premier customers could get an instant connection with the right person, whether to resolve billing problems or find concert tickets.

Today’s Locknote: Sal Khan, Khan Academy
Sal Khan, founder of Khan Academy, Standing room only. Inspiring. Fantastic. Riveting. Followed by a standing ovation. Khan Academy is a not-for-profit organization focused on providing free, world-class education globally.
sal khan quote

And when it comes to Khan’s thoughts on collaboration, I can’t disagree: Read More »

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Collaboration Notes from Cisco Live: Wednesday Recap

May 22, 2014 at 10:48 am PST

Wednesday was another beautiful day in the neighborhood, the Moscone neighborhood. I started my day with a 6:30 a.m. conference call with some nice people in Amsterdam to talk about one of the topics John Chambers put front-and-center in his keynote address: business outcomes.

Hosted by Cisco’s Mala Anand, the Wednesday morning keynote focused on Internet of Everything and included Intel’s Doug Davis, NetApps’ George Kurian, and EMC’s Bill Schmarzo. For me, Schmarzo’s points on business models and big data were particularly interesting. His premise was essentially that at the core, the Internet of Everything and big data are about business transformation. A great quote: “Organizations don’t need a big data strategy, they need a strategy that incorporates big data.” Yes, yes, and yes.

Paras and Associates: Using Video to Remove Language Barriers
Melinda Paras was one of the customer speakers at the collaboration press announcements earlier this week. Paras is CEO of Paras and Associates (PAA), which designed and now manages the first operational video/voice over IP call center--the Health Care Interpreter Network (HCIN)--a cooperative of California public hospitals sharing interpreter services. PAA offers technology systems that enable immediate access to language interpreting via video and telephone.

“Clinicians trust that they can reach language interpreters instantly—whether they are across the street, or across the country,” says Paras. “High quality video enables a degree of nuance and rapport that you simply can’t achieve with just a telephone.” Read More »

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Exceptional Collaboration Gets Personal

Not too long ago, I was digging around in some old boxes and pulled out my old Motorola RAZR phone, along with a surprising number of other devices I used to carry around. What can I say? I’m a geek. In addition to my phone, I had a digital camera, a notepad & digital pen, an iPod, a GPS, a few spare memory cards and even a Palm Pilot. It struck me that in handful of years everything has changed. All the things I needed those devices for now exist in my smartphone – making my life simpler and easier. Peter Diamandis calls it dematerialization; I call it simplification, and use it as a backdrop for our collaboration technology strategy.

The ability of technology to simplify our experiences inspired our mission: to make collaboration simple. Consider that for all the promise of today’s collaboration technologies to make our lives easier, we are often frustrated by the fact that the most advanced products can’t seem to do the simplest of things; starting a meeting on time, connecting me with anyone anywhere, or allowing me to share my stuff easily. While technology companies race around to one-up each other introducing the next whiz-bang feature, they mostly overlook the one essential: what their product should do really well.

I joined Cisco with the purpose of delivering on this mission and bringing exceptional collaboration technology to everyone, everywhere: every room, every desk, and every pocket. The results of this focus have started to materialize in a set of announcements we started a few months back.

In March, we introduced the products that bring collaboration into every room in the enterprise: the SX10, MX200, MX700, and MX800 endpoints. These products are all about great collaboration experiences: engagement, simplicity, affordability – and award-winning design.

Today, we bring these elements to every desk with the Cisco DX80. It’s time to provide every worker—not just executives—with the tools that let everyone collaborate at a moment’s notice, without technology hassles. Read More »

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