Recently I blogged on the rise of UCS and my own perspectives joining Cisco Data Center Services around the launch of Cisco UCS back in March 2009. I then posed a quick poll on the Cisco Data Center Facebook page, with a number of options, asking which of these options did we in Cisco Data Center Services *not* offer to our customers today. Thanks to all who took the time to answer the poll. So let’s look at the summary of our services I presented in my previous blog (diagram below), and let’s discuss what you said via the poll.
Over a year ago, I blogged about the evolution of Enterprise Desktop environment and what it takes for an IT organization to evaluate a VDI project. Much has changed in a year – there has been an explosion of devices such as smart phones and tablets and employees and C-level executives are increasingly demanding access to corporate networks and data through their personal mobile devices. While it’s proven to be a productivity boon for employees, this consumerization of personal devices in workplace – the phenomenon known as Bring Your Own Devices (BYOD) – has forced IT and data center administrators to reconsider everything from network security to bandwidth capacity and is at the forefront of most IT administrators’ business plans.
After listening to a wide variety of customers from many different markets, there is one thing that has become very apparent – it is all about apps, data, and a rich user experience. When it comes to day-to-day collaborative applications such as voice, video, and WebEx, they have to run seamlessly from a variety of devices. In short, the perfect storm of BYOD clients, rich media applications, access methods, and compliance requirements are influencing IT decision makers to re-evaluate their approach to desktop virtualization implementation. Many of our customers are looking for a solution that supports voice/video/collaboration in a VDI environment and asking for help architecting their datacenter, network and end point strategy so that they can accommodate richness of devices and various collaboration applications. While it is important to have a well-designed datacenter, we need to stay focused on user experience in a virtual desktop environment while building architecture that addresses security, management and faster provisioning.
Cisco’s Virtualization Experience Infrastructure (VXI) incorporates technology innovation in datacenter, network, collaboration applications, and end-point devices – a new Unified Workspace.
This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.
In an excerpt, Barry predicts:
“1. Post PC-era will explode
2. Video will break through
3. Contact Centers will evolve as customers choose to interact with companies in radically new ways
4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise
5. Social business processes will become mainstream for many.”
Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article. Send in your predictions for 2012 for collaboration, video, social software, and contact center.
Tags: Android, Cisco Cius, Cius, cloud, Cloud Computing, collaboration, contact center, desktop virtualization, desktop virtualization infrastructure, hosted contact center, IBM, IBM Connections, iPad, iphone, jabber, lync, mac, Microsoft Lync, PC, Post-PC Era, quad, RIM, smartphone, Smartphones, social, Social Business, tablet, unified communications, video
In case you missed it, you can still watch the National Town Hall for the Next Generation Workplace online.
This 90-minute TeleWebcast features public sector customer best practices from federal, state and local government, and education organizations hosted via Cisco TelePresence in Atlanta, Herndon, Los Angeles, Richardson, San Jose, and Seattle.
Moderator: Steve LeSueur
Contributing Editor, 1105 Government Information Group
Associate Dean for Teaching and Learning, iCollege, National Defense University
Chief Technology Officer for Internal Services Department, LA County
Senior Systems Administrator, Seattle University
Senior Marketing Manager for Desktop Virtualization, Cisco
Private/Hybrid Cloud…High-Performance Computing….Large Scale Virtualization….Big Data….are you getting the most from your Data Center resources?
So what makes Cloud, Virtualization, and Big Data so interesting? It’s a familiar question for every data center manager and network engineer that manages and designs the networking infrastructure in a datacenter. Like most IT departments, you have been challenged by the cost cutting to control capital outlays and operational expenditures — but now that you have done everything possible to cut costs, how can you continue to operate and innovate with reduced budget? To me, it is all about how to efficiently utilize your data center resources while still evolving and scaling your data center architecture to meet user expectations of accessing consumer and business applications from any place and device at any time.
Cisco continues its innovation leadership with the Nexus portfolio by bringing unmatched architectural flexibility and revolutionary scale with enhanced virtual security; but how do- you leverage these dramatic improvements in technology to address your business needs? How is it possible to drive greater IT capabilities and optimize your data center switching platform such as Nexus while delivering a comprehensive range of world-class, innovative data, communications, and entertainment services to your users?