This week in No Jitter, Cisco Collaboration Senior Vice President and General Manager Barry O’Sullivan looked into his crystal ball and elaborated on his predictions for 2012.

In an excerpt, Barry predicts:

“1. Post PC-era will explode

2. Video will break through

3. Contact Centers will evolve as customers choose to interact with companies in radically new ways

4. Companies will use the cloud and desktop virtualization to provide collaboration capabilities across the enterprise

5. Social business processes will become mainstream for many.”

Read Barry’s predictions in more detail and the follow-up answers Barry gave to Eric Krapf’s questions. I trust you’ll enjoy reading the article.  Send in your predictions for 2012 for collaboration, video, social software, and contact center.

Tags: Android, Cisco Cius, Cius, cloud, Cloud Computing, collaboration, contact center, desktop virtualization, desktop virtualization infrastructure, hosted contact center, IBM, IBM Connections, iPad, iphone, jabber, lync, mac, Microsoft Lync, PC, Post-PC Era, quad, RIM, smartphone, Smartphones, social, Social Business, tablet, unified communications, video

In case you missed it, you can still watch the National Town Hall for the Next Generation Workplace online. 

This 90-minute TeleWebcast features public sector customer best practices from federal, state and local government, and education organizations hosted via Cisco TelePresence in Atlanta, Herndon, Los Angeles, Richardson, San Jose, and Seattle.

Moderator: Steve LeSueur  
Contributing Editor, 1105 Government Information Group

Shane Milam
Director, Systems and Networks, Mercer University

 Paulette Robinson
Associate Dean for Teaching and Learning, iCollege, National Defense University

Josh Sawislak 
Senior Fellow, Telework ExchangeSenior Fellow, Telework Exchange

Jac Fagundo
Chief Technology Officer for Internal Services Department, LA County

Brooks Moore 
Manager of Technology Services, Dallas County Public Schools – Aledo

Matt Byers
Senior Systems Administrator, Seattle University

Chris Westphal
Senior Manager for Desktop Solutions Marketing, VMware

Tony Paikeday
Senior Marketing Manager for Desktop Virtualization, Cisco

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Tags: Bring your Own Device (BYOD), Connected Government, desktop, desktop virtualization, education, government, healthcare, TelePresence, thin client, vdi, Virtualization Experience, VMware, vxi

So what makes Cloud, Virtualization, and Big Data so interesting? It’s a familiar question for every data center manager and network engineer that manages and designs the networking infrastructure in a datacenter. Like most IT departments, you have been challenged by the cost cutting to control capital outlays and operational expenditures — but now that you have done everything possible to cut  costs, how can you continue to operate and innovate with reduced budget? To me, it is all about how to efficiently utilize your data center resources while still evolving and scaling your data center architecture to meet user expectations of accessing consumer and business applications from any place and device at any time.

Cisco continues its innovation leadership with the Nexus portfolio by bringing unmatched architectural flexibility and revolutionary scale with enhanced virtual security; but how do- you leverage these dramatic improvements in technology to address your business needs? How is it possible to drive greater IT capabilities and optimize your data center switching platform such as Nexus while delivering a comprehensive range of world-class, innovative data, communications, and entertainment services to your users?

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Tags: Big Data, desktop virtualization, nexus

Join your government, education and healthcare peers at the National Town Hall for the Next Generation Workplace event December 15 co-sponsored by Cisco and VMware. This townhall will be hosted online with participants joining via 10 TelePresence locations across the US. 

During this free interactive virtual discussion, government, education, and healthcare leaders will share their experiences deploying virtual desktops and the transition to the virtual workplace including specific concerns relative to desktop management, security, policy, and desktop delivery, and gaining control of desktop TCO.    The Cisco Virtualization Experience Infrastructure (VXI)  is an end-to-end, tested system that delivers the next generation virtual workspace by unifying virtual desktops, voice, and video.   

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Tags: Bring your Own Device (BYOD), Connected Government, desktop virtualization, Virtualization Experience, VMware, vxi

Dateline Barcelona, Catalonia, Spain.  Citrix Summit and Synergy, October 2011
Hi again,
Last post I said I’d get back to you to give you, at least, my opinion of why Citrix and Cisco are partnering up.  As you might have seen from the dateline above, it’s easy to find out when you get to Citrix Summit and Synergy.  It has to do with the global and ubiquitous Cisco networks deployed by organizations everywhere.  Citrix is doing great with XenApp (last I heard, well over 50,000,000 licenses) and is poised to do even better with XenDesktop.

Read More »

Tags: citrix, desktop virtualization, ICA, ISR, NME-WAE, PCOIP, QoS, RDP, SRE, View, Virtual Experience Client, VMware, vxc, vxi, waas, WAN Optimization, XenApp, xendesktop