There’s an adage that “if you can’t measure it, you can’t manage it,” and all of us that are in the business of managing or running things pretty much live by that.
But, how to do you measure something as squishy and ephemeral as an “experience”? And, what experiences are worth managing? At Cisco, we’ve taken a very focused approach to managing the online experience you have in web, mobile and our social media: We focus on customers’ and partners’ top tasks and missions with us, and then we measure relentlessly the success, failure and satisfaction on those. This allows us to reduce complex experiences to a set of trackable numbers that we can manage. We take this approach on big things, like the experience of getting support answers online. In fact, usability guru Gerry McGovern explains this approach to “Top Task Management” in a recent article featuring Cisco’s Bill Skeet. And we also take the “manage the experience approach” on little things — those simple but important tasks that people do with us every day. Read More »
Tags: design, digital experience, usability
Quality wireless is already considered a base expectation by consumers across industries. At Cisco we aim to provide our spectrum of customers with a whole range of high performing products, so they can select the product best suited for their organization. If you were to stop by the Enterprise Networking booth at Cisco Live Milan, you’d be able to examine our full portfolio of access points and notice that there are two that stand out from the others: the newly designed, 802.11ac integrated 3700 AP we introduced at Interop New York and one more, except this one can fit in your hand.
We are pleased to announce Cisco Aironet 700W Series Access Point, a wall mounted wireless and wired integrated platform. 700W Series is the industry’s FIRST and ONLY dual radio, dual band 2.4/5 GHz Access Point with 4 GigE Ethernet ports for wired connectivity, like IP Phones, game consoles, entertainment devices or other connected devices. 700W Series can be powered either by Power over Ethernet (PoE) or by a local power adapter, while it also provides PoE out on one local port to power an additional connected device. Read More »
Tags: #CLEUR, access point, AP, bracket, cells, Cisco, cisco live, deployment, design, device, Dual Band, ethernet, form factor, GHz, GigE, high density, local port, mobile, mobility, PoE+, power adapter, Power over Ethernet, Prime Infrastructure, right-sized, roaming, RRM, wi-fi, wifi, wireless
Having just moved into a new house, my wife and I are looking to see how all our old furniture can be re-used – with her eye on the best design (she’s a designer by trade), and my eye on cost. We’ll end up somewhere in the middle I expect, slightly geared towards ‘design’ if past experience is anything to go by!
An example of Vitra design – the VitraHaus
Swiss furniture manufacturer Vitra pulls off both objectives – providing customers with great design, AND managing to reduce cost in the organization, How? With Cisco of course!
Take a visit across the Swiss border into Germany and you can visit to the VitraHaus location, its flagship store. Visiting Vitrahaus is like taking a trip through design history, but it also offers the opportunity to encounter the work of leading contemporary designers. Furnishings and objects from the Vitra Home Collection are arranged in a variety of settings for both living and working.
Communications and collaboration are central to bringing these concepts to life. Vitra has been partnering with Cisco for over a decade, evolving its IT infrastructure and expanding wireless LAN deployments. The biggest concentration of wireless access points, more than 70, is at Weil am Rhein. The latest stage of that IT strategy intends to make wireless a key enabler for business transformation.
“Improving guest Wi-Fi access was very important,” says Marco Gersbacher, head of IT infrastructure services at Vitra, “while we also wanted to make sure the business was fully prepared for bring-your-own-device.”
Although Vitra had no formal bring-your-own-device (BYOD) policy, a growing number of employees were using personal smartphones and tablets alongside company laptops in the workplace.
Vitra Style – style is pervasive in all that they do.
This trend created problems with device recognition and password reset requests. Certain devices could connect only over the wired network, others just to Wi-Fi, and some not at all. So, a robust BYOD framework was a strategic priority. Without visibility of devices, however, the company was unable to guarantee network performance and security.
A validated Cisco® Borderless Network design has helped enable Vitra unify access across all network domains: wired, wireless, and VPN. The solution was installed by NextiraOne and includes the following components: Read More »
Tags: anyconnect, bring your own device, byod, cleanair, design, Vitra case study, Vitra networking
Following the last MSE blog on CleanAir, today I wish to explain how we prioritize the Mobility Service Engine’s user experience.
Listening to customers and implementing changes/features based on customer feedback has been a great strength of Cisco products. We from the Mobility Services Engine team strongly believe in this principle and make sure that we reach out to each and every customer who has provided a feedback on Cisco MSE and take their experience with MSE into consideration when designing future features and enhancements.
After analyzing the feedback we received during the MSE 7.4 release, I am pleased to announce that we have decided to implement the following two features as part of series of enhancements that we believe will improve the customer’s user experience with MSE.
Convenient Backup and Restore
Until the 7.4 release, MSE users had limited options in backing up their MSE data. The only supported option was to use the NCS FTP server as the destination for MSE data backups. Due to the limited disk capacity on NCS, as well as sharing of the disk space with other network elements, disk space limitations prevented MSE users from regularly backing up their data. If you are one of those users who always wished you could regularly backup MSE data without running into NCS disk space limitation, or if you wish you could back up your MSE data to non-NCS devices, we have some good news for you.
In the latest MSE 7.5 release, we have added the option to backup and restore your MSE data on remote FTP servers, provided there is connectivity between the MSE and the FTP server. Similar to NCS Backups, MSE data can be backed up to configured repositories (internal or external FTP servers). Love the command shell? We will also be coming up with CLI to backup MSE data. You can now start MSE backup using just a single command.
Read More »
Tags: backup, Cisco, configuration, customer, data, design, device, enhancement, feedback, ftp, location, mse, release, restore, server, setup, technology
Cisco Live 2013 (Orlando) was bigger than ever this year. There was a record breaking 20,000 registered customers, partners, press and analysts. More than 200 of our top partners were in the World of Solutions, representing a year-over-year increase in partner participation. Our host was none other than Blair Christie. She informed and wooed the crowd, tying together the major themes and highlighting special details throughout the week. Along with showcasing the latest and greatest Cisco gear, services, and thought leadership, there was something new this year. There was something special—the Social Media Hub.
The Social Media Hub is ready for day 1.
Tags: #CLUS, Cisco Interactive Services, cisco live, Cisco Live 2013 Orlando, data visualization, design, events, social media, social media hub, social media listening, Social Media listening Center