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Your Design Engineers Need Support and ‘Expertise on Tap’ Too!

If you are involved in designing, supporting or managing a data center, you will undoubtedly rely on technical support services from one or more vendors.  Running your data center, there is always the risk of a hardware failure or being impacted by a software defect.  While relatively rare, hardware does occasionally fail unfortunately.  However you undoubtedly have technical support in place to deal with such problems.  You may have invested in a few extra switches as backup, you may also have failover mechanisms in place.  Almost certainly you will have a support contract in place with your Cisco partner or with Cisco, so you have break/fix expertise on tap for when something goes wrong.   This is critical support for your business, no debate from me.

Engineer Under Stress!

Engineer Under Stress!

Now, arguably the most important resource you have in your data center is not so much individual switches, routers or servers.  It’s your engineers, those who design and support your data center.  If they have a problem, where and how do they get help?  Who helps them when they are stretched?  When business pressures are telling?  Of course, their colleagues and managers can and will help.  Where, however, can they tap into additional sources of expertise so that they can become even more productive for you?  This is where Cisco Optimization Services come in – including our award-winning Cisco Network Optimization Service (or “NOS” for short), Collaboration Optimization Service, and the one I’m involved with, Cisco Data Center Optimization Services.

 

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Cloud-based ITaaS: Transforming IT from Support to Service Brokerage

Cloud computing is more mainstream today than ever before, but it’s important to note that there are still significant opportunities for IT leaders to innovate and leverage cloud delivery options to capture new business opportunities and implement new IT models.

The Evolution of ITaaS: The Convergence of Two Roads

On one hand, traditional private cloud services within customer IT services are driving different degrees of completeness depending on organizational needs. Virtualization, consolidation and on-premise shared services are some of the drivers within the private cloud space.

On the other hand, public cloud services are evolving to include Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS).

Today, these two tracks are intersecting to create demand for a hybrid cloud model. While the concept of the “Hybrid” cloud has developed mostly as a consequence of the availability of different cloud services, this same availability is also driving the evolution of IT as a Service.

What does this mean for business? It means that fundamentally, IT is adopting a supply chain management logic by deciding whether to make or buy a specific service based on a variety of organizational goals, market pressures, and available options.

The Ongoing IT Sourcing Strategy: Make vs. Buy 

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Navigating Your OpenStack Roadmap: Why You Should Run a “Pilot”

The road in my picture below – the A82 that winds through Glencoe in Scotland – was used in the James Bond “Skyfall” movie in one of the amazing car chase scenes.  This road winds through sparsely inhabited territory, has lots of ups, downs, bumps and turns and if you’re not careful it can be a dangerous road.  I’ll draw the analogy here with the challenges of introducing new technologies: there can be ups, downs, bumps and turns into the unknown, if you are not careful.  And in my case here, I’ll use this analogy to illustrate the challenges of adopting OpenStack: without the right kind of approach, without a carefully managed exploratory “pilot” investigation and subsequent roadmap planning, you may find that adopting OpenStack – or any other open source software solution, for that matter – has its share of challenges, ups, downs, bumps and turns into the unknown.

The Road Along Which James Bond Raced!

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Take 2: From an Ancient Scottish Castle to the Gartner Data Center Conference in London

Time flies!  I’m off to the Gartner Data Center conference in London again.  And as per last year, I’ll drive my this ancient and very historical Bothwell Castle on my way to the airport.

Bothwell Castle

 

Last year I was very busy at the Cisco stand in the Solution Showcase.  This time, I’m spending all of my visit  in the actual conference sessions, learning about top concerns and trends in the data center world, and I plan to tweet out some of the most interesting and controversial learnings, as well as following up in subsequent blogs here.  So follow me on Twitter @StephenSatCisco to learn what is surprising me (and I’ll use hashtags #CiscoDC #GartnerDC.  And  if you are at the conference, I should be near the Cisco stand at the breaks so drop by and say hello!

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Cisco at EDUCAUSE 2012, November 7 & 8, Denver CO

Educause

EDUCAUSE is the largest Higher Ed IT event of the year, attracting about 5,000 key decision makers from the United States, Canada, and around the world.

Cisco will be exhibiting at booth 1114, where we will showcase our Connected Learning solutions for higher education. Visitors will learn how to use their campus network infrastructure to save money, improve efficiency, enhance safety and security, and prepare the next-generation workforce.

Join us for demonstrations and presentations by education technology experts, covering a range of topics, including:

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