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Getting a Grip on Data in Motion to Understand How We Collaborate

March 22, 2013 at 6:00 am PST

Cisco Collaboration Services is offering an exciting new service called Organizational Network Analysis (ONA), which we’ve developed to help companies give meaning to that massive amount of data generated by email, instant messaging, web conferencing, TelePresence, and other collaborative tools. ONA quantifies how people use these social tools to predict how creative, innovative, and productive they are within the teams they work.

Of course, companies have been investing in these sorts of technologies for many years with the belief they would encourage more collaboration among workers and make communication faster and easier. But, until now, there has been no way to measure the true impact of these collaborative tools. Yes, there have been various ways to capture metrics including inventories of tools, surveys of users, and benchmarking, which measures employees’ real use of tools and compares it with best practices.

Take a look at this “It’s the Connections that Matter Most” infographic which helps illustrate the meaningful insight ONA finally brings to light.

I recently had a great conversation with Dr. Peter Gloor from MIT’s Sloan School of Management and two of my colleagues from the Cisco collaboration practice, Dave Bauhs and Stori Hybbeneth, about this breakthrough service, how it came to be, and what organizations can gain from it.  I invite you to read the transcript now:  Read More »

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How Big Data Will Save the Physical Store

Reports of the physical retail store’s death have been greatly exaggerated. As a recent survey from the Cisco® Internet Business Solutions Group (IBSG) found, 93 percent of products sold in the United States are still bought in brick-and-mortar locations. And while technology has upended many product categories and more than a few individual retailers, it simultaneously creates opportunities for retailers to continue to make the store shopping experience both relevant and compelling. Big Data in the store is key to achieving this.

Read More »

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Move Over SDN – NFV Taking the Spotlight

Energetic debates of what SDN is and the expanding scope of what it can do for our customers continue to race along in a chaotic frenzy. In addition, the overall SDN market is somewhat fragmented in terms of both vendor positioning and marketing.  Collectively, the conversation really comes down to improving business agility and the efficiencies gained in bringing new services to market. Essentially, the goal is to enable operators to make their networks and services go much faster.

While software defined networking (SDN) technologies continue to drive significant entropy in our industry, Network Function Virtualization (NFV) recently rose up and became a key focus of many discussions at Mobile World Congress in Barcelona last month. Read More »

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MWC 2013: IoE and the Evolving Mobile Architecture

I had the great privilege of participating on a panel at Mobile World Congress 2013 along with our customers, Deutsche Telekom and Vodafone, and my peers from Ericsson and Huawei. We discussed the evolution of the Network Architecture for mobile service providers.

From the infrastructure to the user, everyone agrees that the future will both bring and be driven by significant changes to the Network.  In particular, by bringing together access, network and cloud we will create new business opportunities and enhanced user experiences.

Let’s start with some technology trends and market transitions: Read More »

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Service Providers Are Sitting on a Gold Mine of Data

The so-called “data deluge” shows no signs of abating anytime soon. Facebook, for example, has more than 2.5 billion pieces of content and ingests more than 500 terabytes of new content daily.  Mobile devices are driving this growth of data.  The global proliferation of devices estimated to reach 10 billion by 2017—or 1.4 times the number of people on the planet. As a result mobile-data traffic is exploding. The recently released Cisco Visual Networking Index (VNI) predicts that global mobile-data traffic will increase 13-fold from 2012 to 2017, reaching 11.2 exabytes per month.

But along with the challenges inherent to this tsunami of data, opportunities abound for monetizing and optimizing information. All of those new mobile consumers—in developed and emerging markets alike—will demand enhanced Connected Life experiences that will be newer, better, and more personalized. Data is the “new oil” that will fuel this opportunity. Networks and the Internet have a critical role to play in the future of Big Data. First, they are the collectors and disseminators of data, gathering it from the millions of Internet-enabled devices, applications, and sensors, then storing it in the right place for analysis and further action. Second, they are creators of critical information on location, presence, device type, application, and more. Read More »

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