Cisco IT has always encouraged employees to use the tools that help them work most efficiently from anywhere on any device.
As the range of IT services we offered has increased, we noticed that the process of acquiring the various tools became complex and confusing. We had a number of different internal sites (aka “stores”) within Cisco, each offering different systems for employees to request services. This complexity impacted the user experience and productivity of these employees.
In order to simplify the employee experience with Cisco IT, we made the decision to consolidate all these different systems into a single online service catalog – effectively a unified e-commerce storefront for our IT services – where our employees could find services they needed to do their jobs.
We thus created Cisco IT’s “eStore”.
Our goal was to improve employee satisfaction, decrease support costs, and increase employee productivity. We had to find a way to increase adoption and transparency of our existing IT services.
Cisco IT knew that a platform to consolidate these services into one unified service request system could be built on top of Cisco Prime Service Catalog, our own end-user portal and service catalog solution. This solution provides enterprise IT management capabilities that enable entitlement, approvals, service taxonomy control, and even chargeback.
Some of our Cisco Services strategy and design consultants and leaders are at CiscoLive in Orlando this week. If you are around, please take some time to learn from their hands on expertise. They are the leading exponents in designing and deploying Cisco data center solutions. If you’ve following my blog posts over the past few years, especially more recently on Cisco Domain TenSM and Cisco ONE as our solution for the challenges of SDN, you may well indeed be interested to meet some of the people behind the innovation and successful customer transformations.
Cisco Domain Ten -- Meet the Leading Cisco Domain Ten Experts at CiscoLive this week
We have a few presentations in the Cisco Campus Solutions Theater and also some “Design Centers”.
We’re excited to showcase Unified Management solutions in the Data Center and Cloud booth at Cisco Live Orlando this week!
There are a wide variety of opportunities to meet and engage with Data Center and Cloud Management experts at Cisco Live, and learn about the latest developments in data center management and automation software solutions.
Data center and cloud management solutions will be featured in over 20 breakout sessions, track sessions, and keynotes. See below for examples:
10+ breakout sessions on Cisco UCS Director (formerly Cloupia), Cisco Intelligent Automation for Cloud, Cisco Prime Service Catalog (formerly Cisco Service Portal), Cisco Prime Network Services Controller (formerly VNMC), and others
2 Cisco on Cisco, Inside Cisco IT sessions and 2 IT Management Track sessions on Cisco IT’s Private Cloud and eStore / BYOD initiatives using Unified Management software
2 Tomorrow’s Cloud Program sessions with Jamie Lerner of CSMTG on Orchestrating & Automating Tomorrow’s Cloud and Rebecca Jacoby providing a CIO’s View on ITaaS
2 Keynote mentions, with Rob Lloyd highlighting UCS Director as well as our SAP IT Process Automation and David Yen providing an overview of Unified Management
View more Unified Management sessions and abstracts here.
You’ll find demos of Unified Management software in many locations throughout the World of Solutions Expo, including:
MPLS based Layer 2 VPN has been around for over 10 years since the inception of IETF Pseuduowire Edge to Edge (PWE3) Working Group. Many drafts and standards have been added, since then, to address different applications and to improve scale and convergence in different topologies. L2VPN as a whole is widely deployed in both service providers and enterprises, from Ethernet services, to fixed and mobile convergence, to enterprise campus layer-2 transport.
Recently, one emerging driver that has been picking up a lot of momentum is to use L2VPN for Data Center Interconnect (DCI). Data centers are often situated in different locations, to be geo-redundant for the purpose of workload mobility and business continuity. At the same time the physical location of the data center has to be transparent to users and to applications. Hence the need for layer-2 connectivity between sites. While Ethernet over MPLS (EoMPLS) and Virtual Private LAN Service (VPLS) have been used for this purpose, DCI presents new requirements and challenges not fully addressed today. To keep the data center always on, and to utilize all the resources and links as efficiently as possible, data centers need all-active redundancy and load balancing. The technology should be as simple as possible to provision and manage Read More »
Has it been a whole year already? It’s that time again to gather with fellow technologists from around the globe to talk shop at Cisco Live, this time in Orlando. It’s going to be hot in every way. Here is a quick guide to what’s happening from tech to social, plus waffles.