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How the Shift to Mobility & Location-Based Services is Changing Hospitality & Guest Services.

Mobility trend in Hospitality

A recent TripAdvisor survey found that over 40% of travelers use their smart phones to plan a trip and over 46% use their smart phones to enhance their trip while traveling.

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No longer is it just an idea or an aspiration for the hospitality industry to use innovative methods to engage with their guests, for example Marriott Hotels, just this year, announced the addition of mobile checkout to its industry-leading Marriott Mobile app for smartphones. Clearly mobile check-out is just the latest innovation from the brand as a new service designed for today’s connected travelers. Read More »

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Mobile Retail Evolution and Location Based Services

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This is part of a series of how location services is a core part of the mobile evolution in various industries. In a previous post I looked at the growth of mobile  location, data and context based advertising, and there is no doubt from the evidence that this market space is already big, and predicted to grow exponentially over the next 4 or 5 years.

While this is very interesting at a macro level, for most of us what does that really mean, what can it be used for, how can we get some value or benefits from it….

Let’s look at this from the point of view of various industries, both looking at the uses of the consumer and of the business in a practical manner.

Today we look at the Retail Industry, and ask a few questions to understand the landscape.

  • How are consumers habits changing
  • What are retailers doing about this
  • What can we expect to see in the coming year(s)?

How are consumer habits changing?

We already know that today over two-thirds of all U.S. consumers have a smartphone (expected to be >90% in about 3 years) and the capabilities that this brings is changing the face of retail business as we know it. Specifically looking at mobile retail and advertising the patterns are undeniable, we as mobile retail consumers are doing things differently and happy to engage and be engaged in new ways.

◦    Remember the coupon cutting days…well mobile coupons are starting to become the norm…recent research among mobile users shows significant numbers redeemed mobile coupons… 41% at grocery stores, 41% at department stores, and 39% @ clothing stores (source: Business Insider 2014) Read More »

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WebEx Meeting Tip – Start Your Next Meeting with a Personal Touch!

August 29, 2012 at 7:25 am PST

Start your next meeting with a personal touch by using one of two tools that let you add branding, excitement, information and more to your meeting before it even starts.

Get your free WebEx basic account here.

Tip #1: Use the white board to provide a welcome or instructions! 

Use the white board to post an agenda, give dial-in instructions, list who’s attending and much more.

All you need to do it go to the Share > Whiteboard menu option and it will appear. The grab the text tool, choose a color and start to type.  See the photo on the right as an example.

 

Tip #2: Share a photo (a.k.a. document) to make starting a meeting a welcoming experience.

This is the same idea but it requires a little more effort. In this case, you’ll want to find an image that conveys the feeling you want to establish. You can also use your logo or something with your brand so folks know they are in the right place.

Read More »

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