In last week’s blog, Bank Branches – “News of my death has been greatly exaggerated”, I argued that bank branches are not only thriving, but are the foundation customer interaction channel for most retail banks and that video will be the enabling technology to reinvigorate and reenergize the branch. Read More »
Telepresence and videoconferencing services (both hosted and managed) will reach a whopping $1.2 billion(US) worldwide by 2016, according to ABI Research.
Cisco partner Tata Communications is riding that wave and shares insights in a recent FastChat video with MSPmentor Editorial Director Joe Panettieri.
In the video below, Joe interviews Greg Brophy, Director of Product Management at Tata. Greg shares ways that the company is using the cloud to help its customers connect globally using Cisco’s TelePresence technology. He also shares a recent customer win and what he sees are key trends among his customer base.
Wondering how can you plug into Tata Communications’ infrastructure? Read More »
Last week, I posted a blog called Innovation is key to becoming a ‘people-centric’ business which looked at Inclusion and Diversity from a customer perspective. The article argued that in order to succeed, businesses needed to become “customer centric” – looking at the world from their customers’ perspectives and identifying their customers’ problems and tensions. I’m pleased to see that the post has been very popular and has so far been viewed over 2,000 times! An interesting article in yesterday’s London Evening Standard looked at this idea of customer centricity from a different perspective. Read More »
If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.
The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.
After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.
And the pace of change isn’t slowing down.
Over on the MSP Mentor site, blogger and Editorial Director Joe Panettieri’s FastChat series features quick interviews on a variety of tech topics.
In a recent episode, Cisco partner ePlus Inc. made an appearance. The company’s Director of Managed Services Tarun Sondhi talks about his role in helping ePlus to move from managed services into the cloud services market.
Watch the video interview below to find out the details.
ePlus has also received its Gold Partner, Master Unified Communications Specialization, Master Security Specialization, and Managed Services Master Certification so the company is poised to help customers on a number of levels.