Poll us—any of us, whether customers, partners, or Cisco. We’re all experiencing the same thing: We’re at a point where technology is enabling a pervasive computing and collaboration experience for end users. It’s the “era of engagement”—and it’s fundamentally changing expectations for the end-user experience, just as it’s changing expectations for business – how we do business, operate business and grow business.
Big End User Demands
Recently a customer CIO described how he delivers IT to his company: “When it comes to technology, we have to go where the users are. Technology must be intuitive, user friendly. Our employees choose technology based on what works. I run behind them and try and plug in the support they need to use it.”
Today, employees want their Sunday experience at work on Monday. They’re much more mobile in how they run their lives, communicate, share information and collaborate—and they expect the same on the job.
Consider these facts:
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Tags: business objectives, CIO, customer, mobility, Problem solving, technology
Welcome to the new Cisco Perspectives blog. This new blog features real Cisco customers as they share their Cisco experiences with you.
The customer stories found in the Perspectives blog span a breadth of Cisco technologies, products, and services, and provide additional insights into Cisco business solutions.
Your voice is important, too! We hope you will become an active participant in and visitor to the Perspectives blog. As our customers relate the important role Cisco plays in their business, we encourage you to ask questions, share content, and add your own perspectives. Looking forward to hearing from you!
Tags: customer, customer stories, technology, Voice
Both mid-sized and large enterprises know the value of employee collaboration to increase productivity and give the business a “leg up” on its competitors. As more businesses make sizeable investments into collaboration technology, it’s important for them to select products and services that not only meet their unique needs but also encompasses a comprehensive solution from the ground up that caters specifically to increasingly mobile employees.
Today, Sprint announced the availability of Sprint Complete Collaboration, a bundled service that gives customers a full UC solution that can be quickly and easily deployed over an all IP network. This Sprint solution is based on Cisco’s Hosted Collaboration Solution which gives partners, including service providers and integrators, the ability to deploy multiple collaboration applications on one server in a virtualized environment and then host those applications for multiple client organizations. The solution is designed to be run from partner data centers.
What does this mean for the end users who are increasingly on the go? It means being able to access collaboration applications from any device (smart phone, laptop, tablet – you name it) anywhere at any time. It’s instant collaboration designed for today’s distributed enterprise; a feat that is best achieved when an organization opts to deploy a collaboration solution that – at its foundation – is keeping the bigger picture in mind: that these days, employee collaboration is no longer bound by “office walls.”
Sprint’s news validates the demand for a collaboration solution that allows service providers to leverage their own infrastructure to differentiate and drive fixed mobile convergence. We announced this new feature last December with new mobile features to HCS. As one of our first customers to announce availability of this feature, we are thrilled to see that the market is seeing the value of extending this feature to their subscribers. Read More »
Tags: Cisco, Cisco Jabber, cloud collaboration, Cloud Computing, collaboration, contact center, customer, customer collaboration, Hosted Collaboration Solution, hosted contacted center, hosted unified communications, jabber, Sprint, Sprint Complete Collaboration, unified communications
Over the last several months, Cisco has been espousing the virtues of people-centric collaboration and today we’re thrilled to announce that Virgin Media is deploying Cisco Quad, Cisco WebEx and Cisco Unified Communications as part of its Flexible Working Initiative. By putting people and not text, email or the document at the center of collaboration, Virgin is able to foster a more flexible work environment that allows people to work effectively from a variety of office locations including the home. Thousands of Virgin Media’s employees will now be able to collaborate and work remotely with web-driven conferencing, voice, video calls and shared documents from the device of their choice – be it PC, laptop, tablet or mobile phone, using a social business platform to drive a new way of work.
Cisco Quad, Cisco’s social business platform, will act as a virtual knowledge bank accessible via any browser that helps create virtual business communities where filtered and relevant information “finds you” allowing users to find resources and prioritize work in a manner befitting the generation we live in. WebEx high-definition video helps engage workers and allows them to meet “face-to-face” no matter where they are.
Collaboration technology lets Virgin Media’s employees enjoy greater work/life balance while also giving them the ability to access information anywhere to make decisions more quickly.
For more details, see the full press release.
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Tags: Cisco, Cisco Quad, Cisco Unified Communications., customer, quad, virgin media, WebEX
As 2011 comes to a close, what do you think 2012 will bring? We predict it will be the Year of the Cloud!
In this last episode of Partner Update for 2011, Andrew attempts to communicate with the entire CloudVerse, until he learns what it actually is (a set of cloud capabilities that helps our partners build public, private, and hybrid clouds for customers).
What else made the news over the past couple of weeks? We crowned two partners winners of the 25 Words contest for their witty entries, look closely at how Cisco partners are helping to build a fast and secure network to help customer Doss Aviation power fighter jets, learn best practices around Smart Care Services and building better customer relationships, find out how OnPlus can help partners diagnose and fix network issues from virtually anywhere on any device, a services cheat sheet to help build relationships and increase profits, and more.
Tune in and watch our latest newscast covering the top Cisco partner headlines, as always, in under 5 minutes.
Keep reading for links to the top headlines, time stamps so you can find each news item within the video, and more details on each of the stories we covered.
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Tags: charities, Cisco, cloud, coudverse, customer, data center, doss, hybrid, OnPlus, partner, private, public, services, smartcare, WWPO