Today, Ricardo Moreno--Senior Director, Strategy, Planning & Programs, Worldwide Partner Organization--blogged about evolving our channel partner program and specific architecture specializations: Borderless Networks, Collaboration, and Data Center.
As Cisco evolves its products and services to map to architectures, partners and customers must develop new skills to be successful. Engineers will need to be able to devise network-centric architectures, and salespeople will require the ability to identify business issues and map technology solutions to the issue.
Building competencies in key areas including business consulting, architecture practice and business and solution modeling will position channel partners with the skills they need to thrive in this new architectural framework.
As the Global Director of the Worldwide Learning Partner Channel, my team works directly with our network of more than 450 strategic partners located in over 130 countries globally.
Learning Partners are authorized by Cisco to deliver technical, certification, product, and solutions training. They are key to supporting the company-wide transition to architectural strategy by delivering architectural proficiencies and related certification courses.
You have undoubtedly joined the more than 300,000 worldwide Cisco customers and channel partners who annually receive authorized training and enablement through Authorized Cisco Learning Partners.
To help Cisco partners and customers make the shift to architectures, we’re working closely with Learning Partners to create specialized training and skills development. In fact, Cisco is evolving its entire global Learning Partner Channel program to deliver architecture-based skills and training.
To speed customer adoption of the new architectural approach and help partners embrace architectural capabilities, Cisco is transforming its Worldwide Learning Partner Channel program into two tracks for FY12: Read More »
Tags: andres sintes, architectural specializations, borderless, Cisco, collaboration, customer, data center, gold, learning partner, partner, premiere, silver
In last week’s blog, Bank Branches – “News of my death has been greatly exaggerated”, I argued that bank branches are not only thriving, but are the foundation customer interaction channel for most retail banks and that video will be the enabling technology to reinvigorate and reenergize the branch. Read More »
Tags: bank, branch bank, branch experience, collaboration, communications, customer, virtualization
Telepresence and videoconferencing services (both hosted and managed) will reach a whopping $1.2 billion(US) worldwide by 2016, according to ABI Research.
Cisco partner Tata Communications is riding that wave and shares insights in a recent FastChat video with MSPmentor Editorial Director Joe Panettieri.
In the video below, Joe interviews Greg Brophy, Director of Product Management at Tata. Greg shares ways that the company is using the cloud to help its customers connect globally using Cisco’s TelePresence technology. He also shares a recent customer win and what he sees are key trends among his customer base.
Wondering how can you plug into Tata Communications’ infrastructure? Read More »
Tags: business, channels blog, Cisco, cloud, communications, customer, endpoint, FastChat, infrastructure, MSPMentor, partner, tata, technology, TelePresence, TP, unified communications
Last week, I posted a blog called Innovation is key to becoming a ‘people-centric’ business which looked at Inclusion and Diversity from a customer perspective. The article argued that in order to succeed, businesses needed to become “customer centric” – looking at the world from their customers’ perspectives and identifying their customers’ problems and tensions. I’m pleased to see that the post has been very popular and has so far been viewed over 2,000 times! An interesting article in yesterday’s London Evening Standard looked at this idea of customer centricity from a different perspective. Read More »
Tags: business, customer, customer centricity, display, Inclusion and Diversity, innovation, london, meeting, meetings
If you serve small or medium business and aren’t planning to attend Partner Summit 2011, we’ll bring some of the content to your area with the Advantage Now! event on March 1, 2011.
The event will give you the information you need about new and enhanced Cisco collaboration solutions that will help you build a more profitable practice.
After all, the nature of how businesses communicate is changing. Your customers are interacting with their customers in new and different ways – to serve them better and to build stronger relationships.
And the pace of change isn’t slowing down.
Read More »
Tags: Advantage Now!, andrew sage, business, Cisco, collaboration, customer, medium, partner, partners, profit, small, small business, UC, unified communications