Customer Success

April 5, 2018

PARTNER

Spinning Up a Lifecycle Practice

1 min read

GDT always helped their customers with all things IT, but they're constantly looking for ways to do more. Learn why mastering a customer success practice was the next big step:

March 21, 2018

PARTNER

Chart a Course to Customer Success with SuccessHub

2 min read

A customer success practice is centered around being proactive about nurturing customer value and committing your business to helping your clients achieve their desired goals. The important thing is to simply get started...

March 21, 2018

PARTNER

A Blueprint for Customer Digitization

1 min read

Ken Trombetta shares the hierarchy of needs for a digital business and what Cisco partners can do to help customers get there.

March 15, 2018

WE ARE CISCO

I Once Was Lost, But Now I’ve Found A New Role At Cisco!

4 min read

Increasingly unsatisfied in a business sector role, Pier found a new role as Customer Success Manager through Cisco's internal recruitment. Find out about his journey to this exciting new role.

March 8, 2018

PARTNER

Keeping Pace on the Customer Lifecycle

1 min read

Customer needs change quickly and Dimension Data is addressing it through Lifecycle Advantage.

March 5, 2018

PARTNER

4 Ways to Reimagine Your Business with AI

3 min read

It takes a fundamental shift in thinking to reimagine how artificial intelligence can unlock new possibilities for their business. Sanjiv Patel shares four tips on how to successfully make that shift.

February 19, 2018

PARTNER

Avoid CX Disasters with These Three Digitization Strategies

3 min read

While there’s no surefire way to completely avoid mistakes in digital engagement, you can minimize them in your business by keeping today’s connected and empowered buyer in mind. John Stone shares a few ideas to guide you as you design your strategies:

February 5, 2018

PARTNER

Take the Quiz: Are You in Digital Denial?

2 min read

Is your organization in digital denial? The first step is recognizing it, and the next step is admitting the need to do something about it. Steve Cox's blog helps you recognize if you're in digital denial and what you can do to turn things around.