Customer Experience
Time Series Analysis with ARIMA: Part 2
9 min read
This is a continuation of the Time Series Analysis posts. ARIMA stands for Autoregressive Integrated Moving Average. These models aim to describe the correlations in the data with each other. You can use these correlations to predict future values based on past observations and forecast errors.
Time Series Analysis with ARIMA: Part 1
6 min read
PART 1: Introduction to Time Series At Cisco, our partners and clients want ways to track and monitor their Cisco routers, switches, and other such devices. An important avenue of my work as part of the Customer Experience Data Incubation Team is to help track device utilization over time. One such way to think about […]
Join Our Webinar on the Future of Customer Experience: Five Predictions
1 min read
Cisco shares its vision of customer experience and the critical role of the contact center in driving loyalty and competitive differentiation.
To Upgrade or Not Upgrade? That Should Not be the Question
3 min read
Do you ride old network software until it's unsupported or dead? Read about the benefits of maintaining up-to-date software and how they far outweigh the landmines of staying on old, unsupported versions.
Cisco Brings the Power of the Cloud and AI to Contact Centers with Release 12.5
4 min read
Cisco creates direct path to cloud and fuels contact center super agents with AI-powered capabilities
The Accidental Customer Success Manager: My Life Driving Adoption and Success with Webex Collaboration
4 min read
Day in the Life of a Customer Success Manager helping customers reach their full collaboration potential.
Introducing Webex Contact Center Enterprise [Webinar]
2 min read
Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.
Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences
3 min read
Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
5 min read
Cisco’s AI-powered, data-driven capabilities fuel call center agents with context and feedback sentiment to improve customer experiences