Customer Experience

Time Series Analysis with ARIMA: Part 2

9 min read

This is a continuation of the Time Series Analysis posts. ARIMA stands for Autoregressive Integrated Moving Average. These models aim to describe the correlations in the data with each other. You can use these correlations to predict future values based on past observations and forecast errors.

Time Series Analysis with ARIMA: Part 1

6 min read

PART 1: Introduction to Time Series At Cisco, our partners and clients want ways to track and monitor their Cisco routers, switches, and other such devices. An important avenue of my work as part of the Customer Experience Data Incubation Team is to help track device utilization over time. One such way to think about […]

February 5, 2020

COLLABORATION

Introducing Webex Contact Center Enterprise [Webinar]

2 min read

Hear from Cisco Contact Center GM/VP Omar Tawakol and leading industry analyst Sheila McGee-Smith about how this new offering fills the unmet market needs for cloud-based solutions for large contact centers.

January 30, 2020

COLLABORATION

Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences

3 min read

Cisco’s AI-powered, data-driven customer experience management solution blends with contact center to improve customer experiences at every touchpoint in their journey.