Customer Experience

August 2, 2016

DIGITAL AND SOCIAL

Accountability for the Digital Customer Experience

3 min read

Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiting a client’s office isn’t the only way to interact anymore – and […]

July 21, 2016

FINANCIAL SERVICES

Financial Services Gone Digital at Cisco Live 2016

1 min read

Kevin Spacey delivered an amazing keynote closing out Cisco Live 2016: “Today, the last words of my speech belong to Frank Underwood.”   Cisco Live this year was all about how digital is dramatically redefining business models. Digital is creating disruption for incumbents and opportunity for the disruptors. In today’s world, digital is about survival. […]

Creating Your New Digital-Ready Store

2 min read

Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands, retailers, and solution providers are finding new ways to engage, connect, and create a vibrant […]

There Won’t Be Sticky Notes at Cisco Live 2016

1 min read

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how they served as […]

July 7, 2016

PERSPECTIVES

We’re Listening Blog Series: The Cisco Experience Lab at Cisco Live!

2 min read

In previous We’re Listening Blog posts, we’ve talked about the various ways we listen to our customers and partners. Rich sources of feedback (including surveys, but also focus groups, advisory boards and events) help give us a comprehensive picture of where our customers would like to see improvement in their end-to-end experience with Cisco. Our […]

Your Digital Treasure Map

2 min read

Suppose there is a treasure at the top of a mountain worth $405B. It is more than one person alone can carry back down the mountain, and you have a chance at that treasure. Many people want the treasure and will work hard to get to the top to claim it.   All you have to […]

May 4, 2016

COLLABORATION

G.U.N.T.H.E.R Care for Customer Care, Beyond Robotic

1 min read

Some of the most iconic characters in movies and television haven’t even been human. For example, most people don’t realize the name of the robot on Lost in...