Customer Experience

February 6, 2017

RETAIL & HOSPITALITY

Keeping up with Cybersecurity Threats in the Digital Age

2 min read

Retailers are embracing and adapting to digital innovations to keep pace with rapidly-evolving customer demands. Online and mobile purchases continue to increase exponentially. According to Deloitte, 58% of consumers have used their mobile device to browse an online shopping website or app. In fact, double-digit growth of e-commerce is expected globally until 2020, as retailers […]

December 6, 2016

RETAIL & HOSPITALITY

#CiscoChat Cloud Optimization with Cisco Black Friday/Cyber Monday Recap + Data Security

1 min read

Whew! Black Friday and Cyber Monday came and went quickly this year! With these two biggest annual shopping days coming earlier every year and more and more consumers taking advantage of outstanding online shopping opportunities, we decided to host a #CiscoChat just for those of you in the retail industry to discuss your discoveries. During […]

November 22, 2016

RETAIL & HOSPITALITY

Rethinking Black Friday: The 4 AM Wakeup Alarm for Retailers

3 min read

A staggering 94 percent of consumers will shop Amazon for gifts this holiday season, and 59% of them will start on Amazon. Here's what to focus on for the future of digital retailing.

November 18, 2016

PARTNER

Big Data and Big Results for Customer Experience

1 min read

Earlier this week, more than 200 Cisco partners attended the latest Customer Success Talk webinar, “The Golden Thread: Connecting Data in the Value Chain”.  The live event featured Andy Starr, Vice President of Cisco’s Customer Success and Renewal Operations organization, where he shared his perspective on how data and analytics are key to understanding the customer […]

October 13, 2016

DIGITAL AND SOCIAL

Digitally Sell at #FullSpeed: Cisco dCloud Demos Help You Avoid Death by PowerPoint

2 min read

In the summer of 2012, I was asked to pick up a high profile project with time restrictions for Bank of America/Merrill Lynch (BAML). The brief was to implement a...

October 5, 2016

DIGITAL AND SOCIAL

Innovative ways Systems Engineers are winning with Cisco dCloud

2 min read

On August 22, 2016 Chris Dedicoat, Cisco’s Executive Vice-President of Worldwide Sales, took to the main stage at #CiscoGSX in Las Vegas and told the entire Cisco Sales force to “demo with dCloud!”. What happened next? I can tell you exactly what happened next, because I had duty at the dCloud booth. A lot of […]

September 26, 2016

RETAIL & HOSPITALITY

Give Your Store a Makeover: Designing Your Property for Wireless

3 min read

Today wireless is taking on a new role for retailers, hoteliers, and sports venues to engage with their customers. No longer just a tool for the supply chain, the intimacy...

August 13, 2016

RETAIL & HOSPITALITY

Becoming a “Retailer of the Future” with Customer Experience

2 min read

More than ever before, today’s consumers have more options about what to buy and where to buy it. With each interaction, they choose which retailers they support with time, attention, personal data, dollars and social capital. That’s no small investment to make, and as a result customers turn to retailers and brands that not only […]

August 10, 2016

COLLABORATION

“I’ll Know it When I Feel It” – A Connected Digital Experience

1 min read

Feelings are critical to how consumers evaluate the companies they interact with. They are looking more to be “connected” with, to, and through their suppliers. And when they do connect, it is increasingly via a digital asset. Consumers are looking for an experience that drives a positive emotion for them. Companies like Cisco provide solutions that ultimately help generate those feelings for consumers and businesses worldwide.