Customer Experience

October 14, 2019

PARTNER

Empowering our Partners with our CX portfolio

2 min read

At Cisco, we work with a team mentality, and my new team exemplifies this by supporting Customer Experience (CX) and Partner GTM with a new CX Support Services Playbook for Partners.

October 3, 2019

COLLABORATION

A Day in the Life of a Cisco CSM

4 min read

The Customer Success Blog Series highlights Customer Success Managers (CSM) and their Customers where we spotlight a Customer Success Story. Learn how Cisco’s collaboration technology is making positive organizational impacts, solving real-live business challenges and can impact a customer's outcome.

August 26, 2019

EXECUTIVE PLATFORM

Cisco Intends to Acquire CloudCherry to Enhance Cisco Contact Center Portfolio

2 min read

CloudCherry will augment Cisco's contact center portfolio with advanced analytics, rich customer journey mapping, and sophisticated survey capabilities in our cloud, hosted, and on-premises solutions. 

August 7, 2019

PARTNER

Back to (school) basics for our partners with Cisco’s CX Portfolio

2 min read

Cisco’s Customer Experience transformation is focused on our future portfolio. We are bringing our Partners along in that journey by investing resources to enable and enhance Partner sales support, tools and programs.