The inaugural IoT World Forum closed today in Barcelona with the overall sentiment being that it was a resounding success.
One of the key messages that emerged was the need for everyone to work together and for the customer solutions of the future to be drive by business outcomes or capabilities, rather than by what it takes to deliver them or the underlying components or technologies. Increasingly business leaders are making their purchasing decisions by prioritizing business value and business relevance.
Cisco’s Connected Mobile Experiences was highlighted at the World Forum and is seen as one of the key pieces of the overall IoT jigsaw.
Some very interesting use cases for CMX and its capabilities were showcased this week. In a previous post I spoke about the Smart City Tour and how CMX is used in an innovative manner within the city and how brands can take advantage of CMX to engage their customers in creative ways. In another post I spoke about how CMX was used within the IoT venue and the analytics that were available for all to see on the event jumbotron.
There are a few more (yes, even more–with CMX, the possibilities of deployment are endless) ways that we wove CMX into the IoT experience that’d I’d like to share with you in my final IoT World Forum string of posts.
One of these was using CMX within the City of Barcelona as a key dashboard of information for the municipal authorities. Here is a view of the Born area part of the old Gothic section of the city and a major tourist destination in the city. We can see here that over 6600 devices where detected with an average dwell time of 8 minutes.
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Tags: barcelona, brand, brand recognition, cmx, customer experience, guest experience, internet of things, IoT, iot world forum, IoTWF, location analytics, location services, mobility, municipal, smart+connected city, technology, wi-fi, wifi, wifi-based, wireless
On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will showcase our solutions portfolio that enables the Omnichannel delivery model and how it applies to various consumer banking experiences whether at home, in the branch, or on the road, to support seamless customer experiences and grow your business.
Today’s empowered financial services consumers expect a seamless experience. They want to engage with their bank when, where, and how they choose. While innovating to meet their demands, banks also must increase sales, grow profits, and reduce operating costs. Cisco executives will be at the BAI Retail Delivery Conference to demonstrate our Omnichannel sales enablement solutions that will help you:
Our demonstrations will show how Cisco can enable retail banks to be more intimate and responsive to their clients’ needs; driving increased client satisfaction and wallet share through seamless customer experiences, while at the same time enable business growth. Read More »
Tags: Cisco, customer experience, Financial Services, omnichannel, remote expert, retail banking, video
Ever felt that you’ve spent half your life searching for a parking space? Well, it’s not that much of an exaggeration. One study estimates that typical drivers spend 2,549 hours of their lives in the aimless, money-wasting, and gas-guzzling quest for a place to park.
Now imagine that through technology — connected cars, roads, and, of course, parking spaces — you could substantially reduce all of that wasted time and money.
Unfortunately, business and enterprise are rife with their own versions of wild goose chases for parking spaces: supply-chain deficiencies, checkout bottlenecks, quality-control failings, communication breakdowns, and, yes, clogged parking lots. These are but a few of the drags on productivity, efficiency, and innovation.
The solution for all these problems may be the same: connectivity.
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Tags: asset utilization, Big Data, Cisco, Cisco Consulting Services, connected supply chain, customer experience, employee productivity, innovation, Internet of Everything, internet of things, IoE, IoE Value Index, IoT, Manufacturing, retail, supply chain, value at stake
Recently at the Forrester’s Forum for Customer Experience Professionals in New York on June 26, Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to transform the company from one that traditionally differentiated based on location to one that differentiates based on experience.
As reported in a recent blog by Harley Manning of Forrester, Graham talks about three customer experience initiatives underway, including:
- Delivering the well experience
- Transforming the community pharmacy
- Taking the Walgreens brand to the world
You may have seen a recent Cisco video commercial on the area of customer experience called “Weekend Warrior”:
Here at Cisco, we believe that customer experience is part of the connections made possible by what Cisco describes as the Internet of Everything (IoE).
To further our knowledge in this area, Cisco recently released the Cisco Connected Customer Experience Report focused on the retail shopping experience.
In this report, we discovered that:
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Tags: Cisco, customer experience, customerexperience, retail
“You can’t manage what you can’t measure.” So said Dave Evans, Cisco’s chief futurist, in his keynote address at Cisco Live 2013. I couldn’t agree more! As we usher in a new era of hyperconnectivity, we will see our environment in unprecedented ways, and then manage it like never before.
The trick is getting the relevant data to the right people at the correct time.
Cisco calls this transformation the Internet of Everything (IoE). With its explosion in connectivity from 10 billion things today to 50 billion in 2020, IoE promises a profound transformation that will enhance nearly all aspects of our lives.
But only if we do it right. And that requires changing the ways in which we think.
For IoE to be a true game changer, it will take much more than infusing every road, refrigerator, tire, and supermarket shelf with data-generating sensors. IoE could, for example, have a deep impact on water management. Today, 30 percent of fresh water is lost to leaking pipes. But a sensor in a pipe can only tell you that it’s losing water (and you may already have known that). The key is managing the information, tying it into control systems, and creating far-reaching, highly efficient processes for rerouting water or mobilizing maintenance resources. Read More »
Tags: Big Data, Cisco, Cisco Consulting Services, cisco live, cloud, customer experience, Internet of Everything, internet of things, IoE, IoT, M2M, mobility