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	<title>Cisco Blog &#187; customer experience</title>
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		<item>
		<title>The Evolution of Customer Experience: Synchronicity!</title>
		<link>http://blogs.cisco.com/ioe/customer-experience-synchronicity/</link>
		<comments>http://blogs.cisco.com/ioe/customer-experience-synchronicity/#comments</comments>
		<pubDate>Wed, 12 Jun 2013 16:00:20 +0000</pubDate>
		<dc:creator>Syed Hoda</dc:creator>
				<category><![CDATA[Internet of Everything]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[connected mobile experiences]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[internet of things]]></category>
		<category><![CDATA[IoE]]></category>
		<category><![CDATA[IoT]]></category>
		<category><![CDATA[mobility]]></category>
		<category><![CDATA[online shopping]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[retailing]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=117033</guid>
		<description><![CDATA[I love shopping. I love traveling. I hate going to the hospital. I sometimes like going to the bank (only [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>“We Want More Automated Cars” Cisco Consumer Experience Report shows</title>
		<link>http://blogs.cisco.com/manufacturing/we-want-more-automated-cars-cisco-consumer-experience-report-shows/</link>
		<comments>http://blogs.cisco.com/manufacturing/we-want-more-automated-cars-cisco-consumer-experience-report-shows/#comments</comments>
		<pubDate>Thu, 23 May 2013 17:59:08 +0000</pubDate>
		<dc:creator>Peter Granger</dc:creator>
				<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[andreas mai]]></category>
		<category><![CDATA[auto]]></category>
		<category><![CDATA[Automotive]]></category>
		<category><![CDATA[autonomous-car]]></category>
		<category><![CDATA[biometric]]></category>
		<category><![CDATA[BRIC]]></category>
		<category><![CDATA[car]]></category>
		<category><![CDATA[cars]]></category>
		<category><![CDATA[connected car]]></category>
		<category><![CDATA[connected vehicle]]></category>
		<category><![CDATA[consumer experience]]></category>
		<category><![CDATA[consumerexperience]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[customerexperience]]></category>
		<category><![CDATA[driver]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=114533</guid>
		<description><![CDATA[Cisco Consumer Experience Report for Automotive Surprises Many: <a href="http://newsroom.cisco.com/press-release-content?type=webcontent&#38;articleId=1184392" target="_blank"> Consumers Desire More Automated Automobiles, According to the Cisco Study </a> I was fortunate enough to lead the Cisco team that looked at [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Realizing the Benefits of the Internet of Everything for Customer Experience, Part 2 ‘Design Thinking’ the Customer Experience of the Future</title>
		<link>http://blogs.cisco.com/ioe/realizing-the-benefits-of-the-internet-of-everything-for-customer-experience-part-2-design-thinking-the-customer-experience-of-the-future/</link>
		<comments>http://blogs.cisco.com/ioe/realizing-the-benefits-of-the-internet-of-everything-for-customer-experience-part-2-design-thinking-the-customer-experience-of-the-future/#comments</comments>
		<pubDate>Wed, 15 May 2013 00:59:52 +0000</pubDate>
		<dc:creator>Rachael McBrearty</dc:creator>
				<category><![CDATA[Internet of Everything]]></category>
		<category><![CDATA[Big Data]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[design thinking]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[IoE]]></category>
		<category><![CDATA[Personalization]]></category>
		<category><![CDATA[Problem solving]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=113486</guid>
		<description><![CDATA[The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/ioe/realizing-the-benefits-of-the-internet-of-everything-for-customer-experience-part-2-design-thinking-the-customer-experience-of-the-future/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>The Importance of the Omnichannel in Financial Services</title>
		<link>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/</link>
		<comments>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/#comments</comments>
		<pubDate>Thu, 25 Apr 2013 17:00:03 +0000</pubDate>
		<dc:creator>Will Bunge</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[collaboration]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[remote expert]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=111303</guid>
		<description><![CDATA[Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/the-importance-of-the-omnichannel-in-financial-services/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Recap of Cisco at Next Generation Insurance Summit and Best Practices in Retail Financial Services Symposium</title>
		<link>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/</link>
		<comments>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/#comments</comments>
		<pubDate>Thu, 28 Mar 2013 13:00:13 +0000</pubDate>
		<dc:creator>Kathryn Truesdale</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[insurance]]></category>
		<category><![CDATA[multichannel]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=107755</guid>
		<description><![CDATA[Cisco attended the <a href="http://www.nginsurancesummit.com/">Next Generation Insurance Summit </a> (March 11-13) in Newport Beach, CA and the <a href="http://www.americanbanker.com/conferences/retail/">Best Practices in Retail Financial Services Symposium</a> (March 13-15) in Carlsbad, CA. Some of the top [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/recap-of-cisco-at-next-generation-insurance-summit-and-best-practices-in-retail-financial-services-symposium/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services</title>
		<link>http://blogs.cisco.com/financialservices/imagine-the-possibilities-and-realize-the-benefits-of-organization-innovation-in-financial-services/</link>
		<comments>http://blogs.cisco.com/financialservices/imagine-the-possibilities-and-realize-the-benefits-of-organization-innovation-in-financial-services/#comments</comments>
		<pubDate>Tue, 19 Mar 2013 13:00:18 +0000</pubDate>
		<dc:creator>Geoffrey King</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=106321</guid>
		<description><![CDATA[Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff’s full [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/imagine-the-possibilities-and-realize-the-benefits-of-organization-innovation-in-financial-services/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Viewpoints:  Industry Experts Share Their Perspectives on the Financial Services Industry</title>
		<link>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/</link>
		<comments>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/#comments</comments>
		<pubDate>Fri, 08 Mar 2013 14:00:36 +0000</pubDate>
		<dc:creator>Al Slamecka</dc:creator>
				<category><![CDATA[Financial Services]]></category>
		<category><![CDATA[branch]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[omnichannel]]></category>
		<category><![CDATA[retail banking]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=104926</guid>
		<description><![CDATA[Cisco&#8217;s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/financialservices/blog-series-introduction-viewpoints-industry-experts-share-their-perspectives-on-the-financial-services-industry-posted-by-al-slamecka/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Orchestration Services: Music to Retailers’ Ears</title>
		<link>http://blogs.cisco.com/retail/orchestration-services-music-to-retailers-ears/</link>
		<comments>http://blogs.cisco.com/retail/orchestration-services-music-to-retailers-ears/#comments</comments>
		<pubDate>Wed, 26 Sep 2012 16:40:32 +0000</pubDate>
		<dc:creator>Jon Stine</dc:creator>
				<category><![CDATA[Retail]]></category>
		<category><![CDATA[Cisco]]></category>
		<category><![CDATA[commoditization]]></category>
		<category><![CDATA[consumer electronics]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[IBSG]]></category>
		<category><![CDATA[learners]]></category>
		<category><![CDATA[orchestration services]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[value-added]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=84340</guid>
		<description><![CDATA[It’s more difficult than ever for retailers to stand out from their competition. The reason: Internet-based transparency, next-day supply chains, [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/retail/orchestration-services-music-to-retailers-ears/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Cisco Sports &amp; Entertainment – Barclays Center In A “Fan” State of Mind</title>
		<link>http://blogs.cisco.com/news/cisco-sports-entertainment-barclays-center-in-a-fan-state-of-mind-2/</link>
		<comments>http://blogs.cisco.com/news/cisco-sports-entertainment-barclays-center-in-a-fan-state-of-mind-2/#comments</comments>
		<pubDate>Thu, 20 Sep 2012 20:14:14 +0000</pubDate>
		<dc:creator>David Holland</dc:creator>
				<category><![CDATA[The Platform]]></category>
		<category><![CDATA[Barclays Center]]></category>
		<category><![CDATA[Cisco Connected Stadium Wi-Fi]]></category>
		<category><![CDATA[Cisco Sports & Entertaiment]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[David Holland]]></category>
		<category><![CDATA[entertainment]]></category>
		<category><![CDATA[Fan Experience]]></category>
		<category><![CDATA[sports]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=83565</guid>
		<description><![CDATA[“There&#8217;s nothing you can&#8217;t do, now you&#8217;re in New York” – An Empire State of Mind – JAY Z <a href="http://lifeandtimes.com/" target="_blank">JAY Z</a>   [...]]]></description>
		<wfw:commentRss>http://blogs.cisco.com/news/cisco-sports-entertainment-barclays-center-in-a-fan-state-of-mind-2/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Bombardier Trains and Cisco Systems – Connecting the Human Network</title>
		<link>http://blogs.cisco.com/manufacturing/bombardier-trains-and-cisco-systems-connecting-the-human-network/</link>
		<comments>http://blogs.cisco.com/manufacturing/bombardier-trains-and-cisco-systems-connecting-the-human-network/#comments</comments>
		<pubDate>Tue, 31 Jul 2012 21:29:11 +0000</pubDate>
		<dc:creator>Peter Granger</dc:creator>
				<category><![CDATA[Manufacturing]]></category>
		<category><![CDATA[bombardier]]></category>
		<category><![CDATA[bombardier networking]]></category>
		<category><![CDATA[Case Study]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[IE3000]]></category>
		<category><![CDATA[ie3010]]></category>
		<category><![CDATA[railway]]></category>
		<category><![CDATA[rugged]]></category>
		<category><![CDATA[ruggedized]]></category>
		<category><![CDATA[Transportation]]></category>

		<guid isPermaLink="false">http://blogs.cisco.com/?p=77217</guid>
		<description><![CDATA[For those of us who didn&#8217;t know, Bombardier builds what they call &#8220;complete,  sustainable rail transportation systems&#8217;. These  days that&#8217;s [...]]]></description>
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