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	<title>Cisco Blog &#187; customer engagement</title>
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		<title>Are Your Customers (and Prospects) Talking About You? (Part 2)</title>
		<link>http://blogs.cisco.com/channels/are-your-customers-and-prospects-talking-about-you-part-2/</link>
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		<pubDate>Fri, 21 Sep 2012 17:23:31 +0000</pubDate>
		<dc:creator>Jeanne Quinn</dc:creator>
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		<description><![CDATA[Now that you have an idea of what your customers and prospects are saying, what are you going to do with all of that information? Read on for tips on what to do with the listening information.]]></description>
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		<title>Are Your Customers (and Prospects) Talking About You?</title>
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		<pubDate>Thu, 20 Sep 2012 21:36:43 +0000</pubDate>
		<dc:creator>Jeanne Quinn</dc:creator>
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		<description><![CDATA[What would you do if you could listen in on your customers’ and prospects’ conversations? Read on for tips on how to get started with social media listening.]]></description>
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		<title>How to Deliver Superior Customer Service in 140 Characters or Less</title>
		<link>http://blogs.cisco.com/socialmedia/how-to-deliver-superior-customer-service-in-140-characters-or-less/</link>
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		<pubDate>Tue, 01 Nov 2011 19:35:19 +0000</pubDate>
		<dc:creator>Stephanie Marx</dc:creator>
				<category><![CDATA[Digital and Social]]></category>
		<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[customer service]]></category>
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		<description><![CDATA[When you complain about a company’s customer service using Twitter, do you expect them to respond? If you’re a baby [...]]]></description>
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		<title>Social Media Listening and Engagement Journey</title>
		<link>http://blogs.cisco.com/socialmedia/social-media-listening-and-engagement-journey/</link>
		<comments>http://blogs.cisco.com/socialmedia/social-media-listening-and-engagement-journey/#comments</comments>
		<pubDate>Thu, 24 Feb 2011 20:48:43 +0000</pubDate>
		<dc:creator>Stephanie Marx</dc:creator>
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		<description><![CDATA[What we've learned in Cisco Social Media Marketing about the listening and engagement journey.]]></description>
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