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Customer Collaboration – the Bigger Picture

Nearly a year ago some of you began hearing about exciting developments in customer care at Cisco, as we began sharing our vision for Customer Collaboration, which empowers businesses to take a more personal, proactive approach to customer care.  Since then we have delivered on the promise of Customer Collaboration, launching three ground-breaking new products last November–Cisco SocialMiner, Cisco MediaSense, and Cisco Finesse.

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