Nearly a year ago some of you began hearing about exciting developments in customer care at Cisco, as we began sharing our vision for Customer Collaboration, which empowers businesses to take a more personal, proactive approach to customer care. Since then we have delivered on the promise of Customer Collaboration, launching three ground-breaking new products last November--Cisco SocialMiner, Cisco MediaSense, and Cisco Finesse.
Tags: collaboration, contact center, customer collaboration, unified communications, Voice
